The Registrar is responsible for creating a positive patient experience for all new and returning patients. Duties include registering patients, verifying insurance and discharging patients after their visit. The Registrar is accountable for informing patients of wait times and educating patients in regards to co-pays and/or deductibles as it relates to their insurance coverage.
Essential Responsibilities in this role include:
- Maintain patient satisfaction score of 90% or higher at all times.
- Models behaviors related to CareSpot values (Compassion, Authentic, Respect, Empower)
- Promptly greets patients upon arrival and provides explanation to available services at the center
- Consistently communicates wait times and when appropriate educated patients on options to alleviate wait time dissatisfaction (ex. My Spot, cell phone option, call ahead).
- Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations (ex. Follows triage protocol, seeks assistance for Medical Assistants when necessary).
- Promptly answers incoming calls, gathers information to determine callers needs and consistently provides resolution to caller that supports CareSpot values
- Registers new and return patients into practice management system
- Provides updates on wait times to patients every 15 minutes and sets expectation of next step in the patient flow process.
- Responsible for confirming requirements of the visit for all occupational medicine and worker’s compensation contracts; reviews reference guide and prepares proper paperwork for execution by the Medical Assistants.
- Educates and promotes CareSpot services that suit the patient’s needs best
- Verifies insurance eligibility and accurately determines co-payment and co-insurance payment requirements.
- Accurately enters charges into practice management system following proper protocols to ensure reimbursement by carriers
- Ensures consistent follow through on CareSpot Financial Policy and effectively communicates payment due on date of service
- Collects payments and accurately records payments in practice management system.
- Responsible for balancing cash drawer on a daily basis; executes nightly close process
- Ensures completion of all necessary documents needed in order to bill for services related to worker’s compensation and occupational health clients
- Performs other duties as assigned.
- Ability to relay information in a positive method
- Ability to diffuse upset patients and present a solution to their problem
- Proficient with practice management software and overall knowledge of MS Office
- Working knowledge of MS Office and general office equipment
- Ability to work efficiently in a team or solo environment
- Ability to work efficiently in a fast paced environment
- Ability to navigate CPT and ICD-9 Reference material
- Minimum of 1 year previous retail and/or customer service experience
- High School diploma or equivalent
- Billing and Coding certificate or 1 year of customer service or claims processing with a healthcare facility or insurance company
CareSpot - 22 months ago