Registration Clerk, Office of the Registrar
Austin Peay State University - Clarksville, TN

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The Registration Clerk is under general supervision and is responsible for providing information to the public and the University community about the Office of the Registrar’s procedures and general information about the University. The Registration Clerk is also responsible for processing transcript requests, automation of hard copy transcripts and fax machine custodian.

Typical Duties and Responsibilities
-Answer telephone and provide general information, route calls to appropriate office.
-Process drops/adds, overloads, withdrawals, refund authorizations, address changes, and pass/fails.
-Greet students and visitors and refer to proper office/staff.
-Process daily mail and mass mailings.
-Distribute forms and materials as appropriate.
-Check forms and materials for completeness, correctness and the presence of necessary information.
-Maintain inventory of office forms in work area.
-Assist with registration activities.
-Serve as on-site fax custodian.
-Assist graduation area with Commencement exercises.
-Process transcript requests in Student Information System and hard copy.
-Automate hard copy transcripts if applicable.
-Supervise front office student employees.
-Perform other job-related duties as assigned.

Essential Functions
-Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and SungardHE Banner.
-Ability to communicate effectively and appropriately.
-Ability to maintain confidentiality of records and information.
-Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.
-Ability to detect and correct grammatical and spelling errors in written correspondence.
-Ability to maintain files accurately, in paper and in software programs.
-Ability to handle multiple tasks simultaneously.
-Ability to effectively supervise student employees and complete all associated personnel actions in a timely and accurate manner.
-Ability to accurately enter data in computer system.
-Ability to process incoming and outgoing mail.

Required Qualifications
-High school graduate or equivalent.
-Computer skills.
-A successful score of 70% or better on the Microsoft Word Prove It assessment test will be required of the successful applicant.
-A background check will be required of the successful applicant.
-An official transcript (if applicable) and names, addresses and phone numbers of three (3) references will be required for the successful applicant.

Posting Detail Information

Open Date
05/16/2013

Close Date
05/23/2013

Open Until Filled
No

Special Instructions to Applicants
If Applicable – An unofficial transcript will be required of all interviewed applicants prior to the interview, and an official transcript will be required of the selected candidate before the candidate will be offered a position. So as to not delay the interview process for this position, it is highly suggested that you have your unofficial transcript available in PDF , Microsoft Word or Excel format. Attach your unofficial transcript in the “Optional Documents” section for “Unofficial Transcript”. Please ensure that you attach your transcript before finalizing and submitting your application. You will not be able to attach the transcript or modify your application after it has been submitted.

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