The Registration Specialist is part of the person centered integrated care team and responsible for interviewing new patients prior to their appointment to gather demographics, insurance and emergency information for patients receiving medical, behavioral health and dental services. The Registration Specialist is responsible for explaining agency No Show/Cancellation/Payment policies and collects co-payments for all new patients, if applicable.
· Registration of New Patients
o Enters new patient demographics, including insurance coverage, all UDS information, per completed intake paperwork for medical and behavioral health.
o Reviews ALL intake paperwork for completeness and forwards to Central Reception Supervisor
o Meets with new patients to review client information data for accuracy and explains agency No Show/Cancellation/Payment policies and collects co-payments for all new patients, if applicable.
· Verify insurance/income for ALL patients
o Assist patient in changing their primary care physician to CHC. Verifying information has been changed and the effective date. Reschedule patient or obtain pre-authorization to see patient that day if effective date is not current date.
o Works in conjunction with the behavioral health nurses, CCM’s, medical case managers, and medical assistants to make re-scheduling decisions as needed.
o Verifies patient’s eligibility for the sliding fee scale if they report no income and/or no insurance
· Balances daily batch and turns in money collected for the day as directed by the Central Reception Supervisor
· Answer multi-line phone system in polite and courteous manner when needed.
· All other duties as assigned.
· High School graduate or equivalent
· Customer Service experience (medical setting, preferred)
· Working knowledge of windows-based software
· Experience with a multi-line phone system and demonstration of professional phone skills
Crider Health Center is a Community Health Center serving the mental, physical, and dental health needs of citizens of Franklin, Lincoln, St. Charles, and Warren Counties.
Join Our Team
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. Crider Health Center welcomes all people regardless of race, age, gender, religion, education, nationality, ethnicity, family circumstance, marital status, veteran status, sexual orientation, gender identity and expression, and physical or mental ability.
Crider Health Center - 13 months ago