Registration Technician I
Kenaitze Indian Tribe - Kenai, AK

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Job Description

Job Title:
Registration Technician I

Revision Date:

Dena'ina Wellness Center

Employment Status:
Full Time

Health Services Division

FLSA Status:

Reports To:
Front Desk Supervisor



Posting Period:
Job Summary
The Registration Technician I is a member of the Registration Desk Team and is responsible for the collection, verification, and entry for all patient demographic and insurance information. The Registration Technician I will rotate between the Registration Desk and the Call Center within the Dena'ina Wellness Center. The accurate and timely performance of job duties of the Registration Technicians directly impacts the revenue received by the Kenaitze Indian Tribe.
Essential Functions
Registration Desk Duties
Greets all patients, customers, co-workers with a smile- provides exceptional customer service with each interaction
Responsible for patient registration, ensuring accurate capture and data entry of all patient updated demographic and insurance information
Ensure capture of all charges for services provided at the Dena'ina Wellness Center
Operate credit card machine and cash drawer
Schedule future appointments at check-out
Scan ID, CIB, and insurance cards into electronic registration package
Hand out referral forms, intake packets, educational materials, as needed
Call Center Duties
Answer multi-line phone
Route calls to appropriate individual or department
Schedule appointments, completing mini registration for new patients
Ensure accurate verification of insurance and data entry into electronic registration package
Reschedule No Show and Cancelled appointments
Perform appointment reminder calls, include fee for service or outstanding balance, as appropriate
Verification of insurance
Monitor waiting room behaviors
Attend all required meetings
Performs other job duties as assigned
Potential for advancement to Registration Technician II once requirements have been met.
Working Conditions
Lifting Requirements
Light work – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Physical Requirements
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
Stoop, kneel, crouch or crawl (Position self (to), Move)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Repetitive Motion
OSHA Categories
Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
Equipment and Tools
List Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Credit Card Machine, Scanner

List Tools:
Drives KIT or Personal Vehicle: Both

High School Diploma or GED
Associates Degree in related field, preferred
2 years in a scheduling or registration function in a healthcare setting required
Experience and understanding of the Revenue Cycle function within an organization
Experience in insurance verification and charge collections
Proficient in Microsoft Office Suite
Knowledge of, and experience in, Electronic Health Records with specific focus on Patient Scheduling and Registration
Knowledge of HIPAA and 42 CFR, Part 2
Special Skills
Ability to type 40 wpm, 10-key by touch
Accuracy and dependability a must
Exceptional Customer Service Skills
Effective written, oral, and interpersonal skills
Ability to work independently

Advancement to Registration Technician II Requirements:
3 years in Registration Technician I position –AND-
Consistent Demonstration of the following
Reliable, excellent attendance
Excels at customer service
Strong knowledge and understanding of position with direct relation to the revenue cycle
Exhibits mentoring qualities
Strong Initiative, good self-starter

This Job Description reflects Kenaitze Indian Tribe's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.

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