Supervise commercial customer service activities in accordance with established policies and procedures.
Ensure the provision of quality, prompt customer service and providing guidance to assigned personnel. Supervise a team of Relationship Liaisons in their commercial customer service activities in accordance with established policies and procedures. Supervise and administer all commercial customer services, including but not limited to maintaining a portfolio; evaluating, processing, and closing loans. Facilitate daily customer service requests and inquiries. Incumbent is responsible for thorough knowledge of and expertise in all major responsibilities of all levels of Relationship Liaisons.
Review and recommend new methods and procedures for improving customer service efficiency and increasing customer service satisfaction. Assist in the implementation of training programs for service personnel.
Handle unusual or difficult customer problems through direct personal action.
Provide advice and guidance to service personnel to ensure adequate coverage and efficient service.
Exercises supervisory experience concerning staffing, salary recommendations, performance appraisals, promotions, terminations.
Minimum Qualifications Required:
Bachelors degree or equivalent in work experience.
Five (5) or more years loan servicing experience
One (1) or more years of supervisory experience
Excellent verbal and written communication skills
Strong leadership ability
M&T is among the top 20 U.S.-based commercial bank holding companies with more than $79 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C. With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.
Apply today at www.mtb.com/careers
Bachelors Degree or equivalent work experience.
Basic: Minimum five years customer service experience
Preferred: One to two years supervisor experience
RL Supervisor is the subject matter expert in all aspects of the commercial banking segment. Incumbent should have extensive knowledge of operations, products and services, Treasury Management and Merchant Services, operations knowledge of AFS and Collateral and Documentation, Trade Services and Hogan.
Expert knowledgeable of regulatory compliance, operational loss reporting and audit standards.
Knowledge of personal computers and software used by department, including Word, Excel, CLAS, ERM, Hogan and other various mainframe systems.
Excellent written and verbal communication skills with an orientation toward customer service.
Outstanding leadership ability. Ability to work independently as well as part of a team. Self-motivated. Well organized. Ability to work under tight time constraints. Ability to function at many professional levels.
Strong interpersonal skills necessary for business partner relationships within and outside of organization. Acts as backup to manager as necessary.
M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...