This company was formed to help businesses grow and prosper and develop more meaningful relationships within their local communities. Our culture is fun, focused and results-oriented. Our people are creative, intelligent and exceptionally resourceful.
What makes working with our Company rewarding is the inclusive process we use to fully understand our clients and their business challenges. In the end, it's about helping clients to clarify their vision, support it with a clear strategy and successfully execute their plan.
How We Get Results
We bring decades of business experience to your project.
We have intellectual curiosity, a research mentality and a bottom line focus.
We share insights, solicit ideas and stay on the cutting edge through ongoing education and strong connections with other business leaders.
We share your passion for your business.
Plan, design, develop, test, implement, and troubleshoot infrastructure database technologies in the customer-servicing environment. Provide subject matter expertise around specific technologies. Act as vendor interface for support of applications and technologies. Evaluate and implement new technologies, policies, and procedures for IS operations.
Role Specific Responsibilities
Support and Maintenance
Identify changes needed in the customer-servicing infrastructure configuration to achieve the technology organization goals
Lead the customer-servicing infrastructure strategy reviews and development by performing applicable analysis
Analyze database & system response time and determine tuning recommendations to improve performance
Interface with the vendors' senior technical staff/management on critical/escalated database and system related outages
Manage effective issue identification and resolution process; serve as the focal point for customer-servicing infrastructure-related issue/crisis resolution. Senior escalation point for all customer-servicing issues
Perform 24x7 advanced tier troubleshooting, including off-hour maintenance and optimization activities, problem resolution, and on-call
Participate in customer-servicing infrastructure implementation projects
Implement technology and customer-servicing infrastructure changes
Lead interaction with partner organizations/departments to architect network or system solutions for our customer-servicing infrastructure
Evaluate new product/solutions for inclusion in our customer-servicing environment
Define requirements in support of budget plans and make recommendations for ways to improve performance and reduce costs. Develop business cases that support changes to database and system infrastructure
Develop database and system performance tools and integrate them into the existing infrastructure
Ensure communication of process and procedure changes to key stakeholders
Design an effective test plan for any new/changed customer-servicing infrastructure
Develop full suite of documentation as it relates to the customer-servicing database infrastructure (Work Plans, Standards, policies and procedures, etc.)
Support identification and collection of metrics and performance reporting processes
Identify process improvement areas and develop the improvement initiatives
Determine Key Performance Indicators and infrastructure standards
What We Believe
We stand behind our commitments. If you are not completely satisfied with our business consulting services at any time, we will refund the remaining portion of your investment.
- You came to us because you have unique business challenges or opportunities.
- You have retained us because you value our participation in your process to address these issues.
- We have unique strengths and resources to help you achieve your goals and objectives.
- We can help you take your company from where it is today to what it can be tomorrow.
- We can all enjoy the journey.