NTT DATA is seeking an experienced IT professional with a background in managing the implementation of software releases within enterprise businesses. The preferred candidate will have a solid work history as a Software Release Coordinator and a solid understanding of the software development lifecycle, custom software application development and Service Management experience. The primary purpose of the person filling this role is to ensure an organized and orderly process is utilized to ensure a quality implementation of the software release. The responsibilities and expectations for the Software Release Coordinators include providing for the maturity of Release (and Change) Management practices in their Service(s). Coordinator will review the volume of releases, technologies supported, evolution of the release, maturity and improvement of Release Management practices.
Provide overall coordination of releases being worked in their area of responsibility.
Ensure that the key activities required for each release (e.g., planning, testing, training, communications with stakeholders and impacted parties, etc.) are completed and are effectively documented in the release record or a location that is reflected in the record and can be accessed by anyone needing that information.
The risks associated with each release are effectively and accurately assessed, so they can receive an appropriate level of testing, as well as the appropriate reviews and approvals.
Ensuring Release records with a ‘Significant’ or ‘Major’ risk, as well as those of ‘Minor’ risk that include something that mandates RMRB approval, are reviewed and approved by the Release Management Review Board (RMRB) prior to implementation.
Collaborate with their Release Manager and Change Manager.
Work closely with the Release Advisory Board for their Service.
Provide mentoring to others in their area of responsibility regarding effective use of Release Management practices and tools.
Comply with the Release Management Policy in support of the Policy ‘Release Approval-Separation of Duties’.
May also be asked to support the Change Management Process which is the core of what the Change Coordination team is responsible for.
Previous Service Management experience
Previous Release Management experience
Strong technical acumen.
Strong communication skills.
Practitioner knowledge of the Service Management practices and associated reporting tools.
Ability to drive issues to closure.
Excellent analytical and problem solving skills.
Ability to work independently and to be an effective contributor in a diversified team.
Ability to create excellent working relationships across teams.
Ability to identify and help implement quality improvement activities.
Trained in / experience with ITIL Foundations education.
Experience with Software Release lifecycle (3 years minimum)
Experience coordinating Software Release Implementation/Coordination (3 years minimum)
ITIL Foundations (2 years minimum)
This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.
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NTT DATA is your Innovation Partner anywhere around the world, with operations in more than 40 countries. The 6th largest global IT services...