Resolve client issues with the Relius Documents Software using software knowledge as well as a variety of development tools that are available. Reproduce software discrepancies and report to Quality Assurance department.
Use Web Ex to access clients’ data
Reproduce software issues reported by clients
Determine the validity of a client request for a system enhancement.
Client problem resolution
Technical Problem Solving
SunGard provides wealth management solutions that help banks, trust companies, brokerage firms, insurance firms, benefit administrators and independent advisors acquire, service and grow their client relationships. We provide solutions for client acquisition, transaction management, trust accounting and recordkeeping that can be deployed as stand-alone products, or as part of an integrated wealth management platform.
SunGard - 17 months ago