Relocation Operations & Corporate Account Manager
Hanna Holdings, Inc. - Pittsburgh, PA

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Relocation Operations & Corporate Account Manager
Location: Pittsburgh, PA

This position must coordinate policies, procedures/processes, training, system input and networking to ensure uniformity within the Relocation & Business Development Department.

OBJECTIVE:
Manage a staff of employees who receive, counsel and place home buyer and home listing referral business within Howard Hanna Real Estate’s housing market area (incoming referrals) and worldwide housing markets (outgoing referrals).

Network, develop and maintain relationships with Howard Hanna Regional Managers, Office Managers, Local and National Corporations, Worldwide Brokers, Relocation Management Companies, Banks, Asset Management Companies, Hanna Gold Advantage Companies, Senior Platinum Companies, Hanna Relocation Associates (HRA), Sales Associates, Customers, Employees of Howard Hanna Real Estate Services, etc.

REPORTS TO: Senior Vice President, Relocation & Business Development

POSITION DESCRIPTION:
  • Attract, hire, and retain productive employees who will counsel home buyer and home listing referral customers and place the business with Office Managers, who in turn, will assign to Sales Associates.
  • Educate, coach and counsel staff of employees, who counsel and place home buyer and home listing referral (customers) within Howard Hanna Real Estate’s markets from the following sources (including but not limited to):
    • Local and National Companies
    • Nationwide Brokers
    • Nationwide Relocation Management Companies
    • Businesses Development Division
    • Executive Link Program
    • Hanna Gold Advantage Affinity Program
    • Relocation Horizons, Inc.
    • Senior Platinum Affinity Program
    • REO - Asset Management, Banks, Fannie Mae, etc. and maintain
    • Hanna Relocation Associates
    • Internet, Customer Service and IDX Website
  • Ensure staff of employees, cross-sells the various services offered by Howard Hanna Real Estate Services (including but not limited to):
    • If home buyer referral, cross sell home listing referral (local and nationwide)
    • If home listing referral, cross sell home buyer referral (local and nationwide)
    • Howard Hanna Mortgage Services
    • Barristers Land Abstract and Barristers of Ohio
    • Great Lakes Surveying
    • Howard Hanna Insurance Services
    • Retail Alliance Service Partners
  • Network, develop and maintain relationships with Regional Managers and Office Managers, ensure they receive:
    • The necessary referral documentation and paperwork for the referred customers
    • Updated information in Profit Power for Relocation reports
    • Relocation certifications as required by relocation management companies
    • As needed, the necessary information to resolve any conflicting information with Managers and Sales Associates
  • Ensure all policies and procedures are up-to-date, streamlined for workflow efficiency and systems (Profit Power, Relo Xchange, etc.) are updated and managed.
  • Network, develop and maintain relationships with contracted network of Brokers (Leading Real Estate Companies of the World) and other worldwide Brokers AND contracted Relocation Management Companies (Cartus, Sirva, Weichert, Prudential) and other Relocation Management Companies.
    • Develop advertising and marketing materials appropriate to achieving our objectives.
    • Assure compliance with relocation service agreements and referral agreements
    • Develop and promote Outgoing Referral Programs
    • Staff, Sales Associate and Manager background checks are completed as required by Relocation Management Company
    • Ensure service areas are provided to Brokers and Relocation Management Companies
    • Any other requested documentation
  • In-house Training Program - Residential Relocation Specialist (RRS)
    • Update and maintain the RRS (Residential Relocation Specialist) Training manual
    • Educate Howard Hanna Managers and Sales Associates on relocation policies and practices.
    • Twice a year (April and October) or as needed, conduct Howard Hanna’s in-house relocation training (RRS) for Howard Hanna Sales Associates

  • COMMUNICATIONS:
  • Develop advertising and marketing materials appropriate to achieving our objectives
    • Howard Hanna Real Estate Services market service areas
    • Holiday communication – e-mails
    • Highlights of Howard Hanna Real Estate Services

  • ORGANIZATIONS:
    • For on-going networking opportunities
      • Local Employee Relocation Counsel (ERC) meetings

  • MEETINGS:
    • Conduct regular meetings with staff
    • Attend regular meetings with Department personnel
    • Attend Office Manager meetings, when requested
BUSINESS DEVELOPMENT: As required work with the Senior Vice President of Howard Hanna Relocation & Business Development Department, Business Development Division to identify and develop new revenue streams for relocation service business models to sell to Corporations.
  • Some of the relocation services include:
  • Executive Link
    • Relocation Horizons, Inc.
    • Hanna Gold Advantage
    • Hanna Asset Management
    • Senior Platinum Program
    • Relocation Services for individuals and group moves
    • Local and National Home Buying/Home Listing Referrals
    • REO-Asset Management
    • Ryan Homes Program
    • Promote Howard Hanna’s other lines of business
      • Howard Hanna Mortgage
      • Barristers Land Abstract Company
      • Howard Hanna Insurance
      • Retail Alliance Service Partners

All interested candidates, please submit resume to Susan Sadowski at ssadowski@howardhanna.com

HowardHanna.com

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