Provide Tier 2/3 application troubleshooting, problem-solving, and support for CA Remedy applications (Help Desk and custom applications) knowledge base tools, including web-based call tracking services.
Provide Tier 2 server troubleshooting and routine maintenance.
Perform Remedy administration, including user account maintenance, group memberships, notifications, CTI's.
Create and update tickets in Remedy.
Monitor ticket workload and actively pursue and ...
Corporate Brokers - 27 days ago
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