Remedy Developer (P)
Intelligent Decisions - Tuscaloosa, AL

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U.S. Citizenship is required.

This position is pending contract award.

Job Responsibilities:
Perform Remedy System Developer, Application Administrator, and Reporting tasks to include:

  • Install, configure, test, and maintain all Service Management and Tracking System modules, releases and patches on all environments in accordance with established SDLC and Change Management processes.
  • Configure, maintain and perform customization and development of all ITSM and Automated Notification Reporting (ANR) software tools:
o BMC Remedy Action Request System v6.3

o BMC Remedy Helpdesk v5.5;

o BMC Remedy Action Request System v7.5

o BMC Remedy ITSM v7.5

  • The ANR tool is comprised of many components to include: Visual basic (VB) 6.0, VB.NET 2.0, classic Active Server Pages (ASP), ASP.NET, and SQL.
  • Configure and maintain the Business Objects Enterprise 11 environments.
  • Modify code to meet specific customer requirements
  • Ensure software tools remain operational after new versions are released from software tool vendor.
  • Resolve Remedy System and Application issues.
  • Administer the ITSM applications on all agency ITSM environments.
  • Administer all ITSM application licensing, including ensuring compliance.
  • Develop and maintain system, application, and process documentation.
  • Provide Remedy account management.
  • Support the configuration, and maintenance all system modules on all Remedy environments in accordance with established SDLC and Change Management processes.
  • Responsible for Report Development and Automation.
  • Conducts quality assurance activities such as peer reviews.
  • Creates appropriate documentation in work assignments such as program code, and technical documentation.
Job Qualifications:
  • Must be able to work with program and project leaders to define and create the architectural depictions and documents, ensuring logical flow, and address all issues.
  • Has experience with a variety of software programs and languages and has some experience in programming.
  • Must be able to design and discuss system strategies for platform, applications and networks.
Degree Required:
Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline. 8 years of additional relevant experience may be substituted for education.

Intelligent Decisions - 19 months ago - save job - block