Receives and processes remittance payments from policyholders and applies to policies, contracts, and/or benefit plans within corporate and legal guidelines.
Advanced level subject matter expert, subject to minimal supervision.
Handles extremely complex and/or high dollar amount transactions for the unit and applies them to policies, contracts, and/or benefit plans.
Completes special projects as assigned.
Quality checks, reviews and evaluates work completed by lower level personnel for accuracy and regulatory compliance.
Reviews results with associates and provides coaching tips.
Balances, updates and runs scheduled and ad hoc reports for management and customers.
Assists with updating departmental procedures manuals and communicates changes to other departments and customers.
Recommends approved workflow and departmental procedures.
Serves as a point of contact for escalated cases from staff and for interdepartmental inquiries.
May handle multi-functional processes.
Identifies and notifies team lead or training staff of training issues.
Researches and resolves complex reconciliation, banking, billing, collection, or payment methodology problems.
Processes remittance transactions as necessary.
Performs other duties as required or assigned.
Provides guidance and quality auditing to lower level personnel
Bachelor’s Degree Preferred
5+ years of business experience with 3-4 years of related work experience.
NASD Series 6 required for roles supporting specific product lines. If necessary, this license may be obtained after hire.
Bachelors Degree Preferred
Number of Openings
Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
How To Apply
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