The Remote Outlet Manager administers, directs and controls the effective and efficient operation of the casino snack bars/remote outlets. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must demonstrate leadership, fairness and sensibility to the customers and employees.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Must be a minimum of 18 years of age or older upon employment.
High School diploma or its equivalency required.
Previous customer service experience preferred.
Minimum of four (4) years Food and Beverage Supervisory experience.
Knowledge of all phases of full service dining.
Excellent interpersonal, customer service, communication, coaching, team building and problem solving.
Must have proficient computer skills.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
Seneca Gaming Corporation - 21 months ago