Posting Job Title: Payment Center Representative
Requisition #: 143611BR
Posting Location: Racine, WI, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
This full-time position will be based at our Payment Center in Racine.
Candidates must have availability to work between the hours of 9:00AM to 7:00PM Monday through Friday and 10:00AM to 5:00PM on Saturdays.
Base rate of pay is hourly plus commissions.
Pro-actively sell all Time Warner Cable products and services to customers. Provide superior customer service assistance at the cable stores by responding to routine customer inquiries relevant to payment issues, general information, installation, changes in service, and service problems.
Essential Job Functions:
Pro-actively sell customers visiting the store to purchase additional products and services that offer value added benefits.
Provide exceptional customer service to all customers both in the store and on the telephone.
Complete orders for new sales, general installs, upgrades, downgrades, disconnects and transfers.
Respond to and correct service billing or sales related problems efficiently and effectively while following the prescribed department policies and procedures.
Accept and process payments from customers. Reconcile daily cash in-take ensuring each drawer balances without any cash variances.
Complete equipment transactions through exchanges, returns or issuance of new equipment
Educate customers and answer questions in regard to equipment, billing or sales.
Utilize personal computer to process customer information and answer customer questions regarding billing, equipment and entertainment options.
Responsible for the completion and follow-up of customer accounts through interaction with other departments.
Communicate customer concerns and requests to management. Perform various administrative functions.
Qualification and verification of new customers and customers requesting additional equipment.
Utilizing additional system features to qualify payment by credit card.
Processing action forms to initiate follow-up to customer account concerns.
Maintaining appropriate documentation for customer accounts in question.
Perform all other duties as assigned.
High school diploma or general education diploma (GED)
Minimum one-year sales experience in a fast paced, challenging sales environment.
Minimum one-year customer service and cash handling experience.
Must have flexibility in work schedule availability.
Excellent interpersonal communication skills and the ability to effectively listen comprehend and interact with internal and external customers.
Must present a courteous, professional image to internal/external customers at all times.
In a team focused environment, must demonstrate positive behaviors, be flexible and work well under pressure in a fast pace environment.
Must be able to work in a culturally and socio-economically diverse environment and be willing to give all customers consistent and equal levels of high quality service.
Must use good judgment at all times.
Ability to read and comprehend instructions, correspondence and memos.
Ability to write routine correspondence, reports, and memos.
Must effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Detail oriented with strong accuracy and problem solving skills.
Must be resourceful, self-motivated, and self-sufficient and have the ability to take the initiative.
Bi-lingual skills preferably Spanish, a plus.
Occasional travel between store locations to fill in as assigned.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations
FCC Unit_TWC: 8342
Controlling Establishment ID: 00067 - Racine
Time Warner Cable - 16 months ago
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...