Rep, Phlebotomy Services II
Quest Diagnostics 1,713 reviews - Mishawaka, IN

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The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy.

Currently, we seek a full time phlebotomist to work at our Mishawaka, IN site. The hours are: Mon - Thur 7:30 AM - 3:00 PM, Fri 7:30 AM - 12:00 PM.


As a Phlebotomy Services Representative Level 2, you will perform the daily activities as described below.

Basic Purpose:
A Phlebotomy Services Representative II, under the direction of the area supervisor ensures that the daily activities of the Patient Service Center (PSC)/Mobile/In-office Phlebotomy (IOP) are completed accurately and on time. Maintain a safe and professional environment for patients, clients, and employees, perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures. Under guidance of area supervisor, may direct daily activity at a PSC having staff of more than two PSR I’s. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

Duties and Responsibilities:
1 Greet customers appropriately. Treat all customers in a courteous manner.

2 Ensures all field phlebotomy and PSC specimens are collected accurately and on time.

a Collects specimens according to established procedures.

b Responsible for completing requisitions accurately.

c Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.

d Research test/client information utilizing lab computer system or Directory of Service.

e Label, centrifuge, split, and freeze specimens as required by test order.

f Package specimens for transport.

3 Maintains required records and documentation.

a Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).

b Maintains all appropriate PSC/Phlebotomy logs.

c Assist with compilation of monthly statistics and data. Submits data on time monthly.

d Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry.

e Submits accurate time and travel logs as directed by management and on time.

f Submits accurate expense forms, if applicable, on the required day.

4 Demonstrates organizational commitment.

a Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.

b Reports on time to work, following attendance guidelines.

c Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

d Communicates appropriately with clients, patients, coworkers and the general public.

e Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or PSR II for resolution. Remains polite and courteous at all time.

5 Miscellaneous duties and responsibilities.

a Keeps work area neat and clean. Disposes of biohazard containers when scheduled.

b Help with inventories and other tasks as assigned.

c Stock supplies as needed.

d Performs other department-related clerical duties when assigned.

e Answers phone and dispatch calls when assigned.

f Participates on teams and special projects when asked.

6 Additional responsibilities of PSR II.

a Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.

b Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.

c Work effectively with staff employees to ensure compliance with dress code,Environmental Health and Safety & Quality Assurance requirements, customer service requirements and SOP’s (Standard Operating Procedures), advising supervisor of any issues or problems as they arise. EHS & QA requirements, customer service requirements and SOP’s, advising supervisor of any issues or problems as they arise.

d Communicate professionally with clients and patients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.

e Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.

f With direction and guidance from supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees, assisting with transition into the Patient Service Center (PSC) work environment and the familiarity with department protocols, practices and procedures.

g Assist with distribution of technical information and communications to the work group.

h Coordinate compilation of monthly statistics and data.

i Assist with the preparation of schedules for the assigned work group or PSC’s.

j Travel may be required for in-office phlebotomy or to work at multiple locations.

k All other duties as assigned, within scope of the position.

Supervision Exercised:
May be required to provide input to Group Leader and/or Supervisor on occasion.

  • High school diploma or equivalent required.
  • Medical training helpful – medical assistant, paramedic. Medical terminology helpful.
Work Experience:
  • Phlebotomy -3 years inclusive of pediatric and geriatric venipuncture, capillary collections.
  • Minimum 2 years as Phlebotomy Service Representative in Patient Service Center environment.
  • Keyboard/data entry application.
  • Customer service in a service environment.
Special Requirements:
Must be nationally certified with accredited agency: ASCP, AMT, ACA, NCCT, NCA, or NHA.

Must be trained in Urine Drug Screen collections for DOT/COC.

1 Excellent phlebotomy skills to include pediatric and geriatric venipuncture, capillary collections.

2 Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.

3 Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.

4 Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.

5 Capable of handling multiple priorities in a high volume setting.

6 Excellent keyboard/data entry skills preferred.

7 Demonstrated familiarity and compliance with all protocols, practices and procedures of Branch Operations Department.

8 Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.

Key Word Search: phlebotomist, phlebotomy, pediatric, geriatric, PSC, IOP, specimen collection, MA, venipuncture, blood draw, CNA, urine, medical assistant, venipuncture, laboratory

We will review your application, résumé and evaluation results. If you are selected to continue in the recruiting process, we will contact you for an interview at which time you can share your great talents and qualifications and meet people on our team (2 hours).

How To Apply

After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer (EEO).

About this company
1,713 reviews
Quest Diagnostics is testing its ability to be the world's leading clinical lab. The company performs diagnostics on some 146 million...