Rep, Sales (Inbound) Job
Time Warner Cable - Columbus, OH

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Posting Job Title: Rep, Sales (Inbound)
Requisition #: 144216BR
Posting Location: Columbus, OH, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Purpose:
The purpose of this job is to answer incoming sales calls to meet customer's needs through selling cable and other services and providing quality customer service over the phone.

Essential Functions:
Answer incoming sales calls to meet customer needs through selling cable and other services.
Provide quality customer service over the phone.
Meet all expected departmental goals.
Ensure that phones are answered in a timely and professional manner and in accordance with company policies and procedures.
Support Sales Department in handling new subscriber orders, account inquiries, and other tasks as assigned.
Support Customer Service Department for tasks as assigned.
Following up with customers on canceled installations, changes of service, field checks, etc.
Attend all meetings and trainings.
Performs other duties as assigned.
Must be able to work a flexible work shift

Qualifications:
Sales professional preferred.
High school diploma or equivalent required and/or higher education preferred.
Sales in a dedicated call center environment preferred.
Demonstrated sales goals.
Previous experience working in an inbound call center taking high volume calls up to 30-50 per day.
Sales experience of 1-4 years in a Retail/Telecom environment is preferred.
Good verbal and written communication skills and interpersonal skills.
Familiar with an enterprise customer billing and order entry system.
Sales ability to handle all customer inquiries effectively
Data entry skills, Computer savvy ability to multi-task
Knowledge of the sales cycle

FCC Unit_TWC: 0534
Controlling Establishment ID: 00026 - Columbus Olentangy

Time Warner Cable - 18 months ago - save job - block
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About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...