Our Furniture Repair Technicians handle the repairing of damaged product in our warehouse, as well as repairing product within customer's homes. This individual must be able to manage multi-task assignments, work independently, and perform each essential duty satisfactorily.
We are looking for experienced technicians who know what it means to give outstanding customer service, have experience in furniture and repair, have enthusiasm for what they do and who truly believe that the customer always comes first.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have a valid driver's license.
Must be at least 21 years of age.
Must have a clean driving record.
Must be able to pass a DOT Physical & drug screen
Maintain a well groomed personal appearance, including no visible tattoos, no more than one stud piercing per ear, and natural color hair.
Essential Duties and Responsibilities
Repair inventory in the warehouse and in customer's homes.
Driving a company vehicle to repair damaged product in customer's homes.
Ensure customer satisfaction by handling repairs in a timely, effective, professional and courteous manner.
Ensure supplies, parts and required documentation is in place to ensure successful service call.
Provide detailed information including digital pictures, serial numbers, and descriptions to service department for parts ordering, vendor charge backs, reschedules, not at homes and services times.
Perform various duties as directed by Operations Manager.
Adheres to safe lifting techniques, follows proper training for learned job hazards and ergonomic risk factors, participates in departmental stretching program, and overall maintains a safe working environment
Other duties may be assigned.
Require skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Possess skills to speak effectively before groups of customers or employees of organization. Demonstrate the ability to communicate in English, both verbally and in written format.
Education and/or Experience
Prefer a two year degree related to woodworking, and must have or a high school diploma or general education degree (GED), and one to two years related experience and/or training.
Mathematical aptitude to calculate figures, and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include color vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts; is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually loud.
HOM Furniture - 16 months ago