Under general supervision, monitor, modify, document and test programs and applications with the center databases. Provide support to the database specialist in troubleshooting, problem identification and resolution for any database and networking issues. Provide extensive case management, including preparation of testing reports, designing and producing research data queries, and entering all center surveillance and research data. Maintain high level data integrity in center databases. The coordinator must have the expertise and skills needed in database and case management in order to provide direct organizational support and regular updates to the center manager and director, and must be able to work with data of a highly confidential nature.
1. Provide direct clerical and organizational support to the center director, manager, and surveillance center by maintaining straightforward applications, high level data entry, and creation of testing report correspondence. Request patient clinical history records; maintain the tissue database as well as patient records.
2. Assist in preparing detailed specifications from which new programs will be written. Provide feedback and input into all designs/modifications. Automate routine tasks as applicable.
3. Assist in implementing transition of data and applications from one server or workstation to another. Maintain animal database design updates and create new databases as necessary.
4. Learn and adhere to administrative applications standards, procedures, and policies for system development. Assist in the maintenance of protocol manuals for standards and procedures, as well as for quality assurance.
5. Provide backup maintenance of the center server, and provide basic troubleshooting. Provide backup coverage to database specialist as needed.
6. Provide design and modification feedback for center website. Work with contractors/vendors along with center manager to ensure implementation of any changes.
7. Maintain patient documentation in database by logging all specimens received for both surveillance and research programs, as well as case related data in the tissue database.
8. Gather and compile information for center records to be used for reporting and research.
9. Initiate correspondence and, as a regular part of daily center activities, prepare correspondence including compilation of data, drafting and editing.
1. Perform other duties and responsibilities as assigned.
2. Assist in overall smooth functioning of the department.
3. Update job related protocols as appropriate.
4. Maintain ongoing contacts as a regular part of daily center activities.
5. Provide clerical and record keeping support with high level data entry and by implementing quality data controls.
6. Follow up with sending institutions/labs by requesting pending samples/information.
7. Provide phone coverage as necessary to assist in the smooth functioning of the center. Communicate with providers, families, etc. related to patient cases and document all verbal and written correspondence.
8. Ensure production turnover is timely and accurate and that follow-up occurs after implementation.
9. Provide basic information technology backup support for center staff.
Department: Occasional contact with department staff.
University: Contact with department administrators.
External: Daily contact with referring physicians and send-out labs.
Students: Occasional contact with students.
This position has no direct supervision of staff employees, yet may direct the work of students or temporary employees when applicable as necessary.
Experience: A minimum of 5 years work experience; some database experience preferred.
Education: High school education required.
1. Working knowledge of languages such as Visual Basic, C++, JAVA, HTML, and COBOL.
2. Excellent data entry skills, and advanced knowledge of Access, Excel and relational databases (SQL). FileMaker proficiency is a plus
3. Working knowledge of operating systems such as Microsoft Windows.
4. Basic knowledge of medical terminology
5. Professional and effective oral and written communication skills; and good interpersonal skills with the ability to work and communicate with various individuals within and external to the University, including referring physicians.
6. Strong organization skills; ability to multi-task, prioritize and meet deadlines. Must demonstrate attention to detail and accuracy, time management skills, and proven ability to successfully follow-through on assigned projects.
7. Must demonstrate flexibility, ability to work under pressure and customer focus.
8. Ability to work effectively independently and collaboratively within a team. Must be highly motivated, responsible, accountable and dependable. Punctuality and good attendance is required
9. Excellent problem-solving skills; must demonstrate excellent analytical skills, sound judgment and good decision-making.
10. Must demonstrate willingness to learn new concepts, procedures, processes, and computer programs as needed.
General office environment. Limited manual dexterity required. Work requires negligible physical exertion. Little or no exposure to hazards.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
Case Western Reserve University - 17 months ago
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