Job Category: Call Center, Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Three years of direct experience. Knowledge of VB. Net, Crystal Reports 2008, Jscript, HTML, XSD, XML, SQL 2008 and Excel. Windows server management. Experience producing statistical reports for multi-call center environment. Some experience with Avaya CMS application and IVR data extracts. Ability to withstand deadline pressures and flexible deadlines/changing priorities as dictated by management. Preferred Qualifications:
- Managing databases and raw data files used to create call statistics and agent performance reports.
- Create and maintain web pages. Utilizing reporting design tools, such as Crystal reports, visual studios and Excel to design and develop reports to customer specifications.
- Develop database queries to extract data from SQL database tables.
- Archiving report data. Report distribution on varied schedules through multiple distribution channels including email, ODM and FTP.
- Updating reporting structures to support changes to ancillary applications feeding the database tables. Required Qualifications:
Abilitiy to create and maintain web pages, database management. Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Caremark - 19 months ago
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated...