We are seeking a highly motivated, analytical person to assist in the development, reporting and analysis of call center business metrics
Critically evaluate information, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Successfully engage in multiple initiatives simultaneously
Proactively communicate and collaborate with external and internal customers
Interact professionally with a diverse group, executives, managers, and subject matter experts.
Support the development of business strategies through simulation and modeling
Strong Analytical and Quantitative skills
Knowledge of current and emerging trends in analytics
Knowledge of basic statistics
Demonstrated problem solving and decision-making skills
Ability to work effectively independently as well as part of team to solve complex organizational problems
Access, Database, SQL
Mastery of MS Excel including complex modeling and macro skills -VB
Excellent verbal and written skills
High School Diploma or GED
Some College preferred
2+years experience in operations and demonstrated operations analytics
2+years experience in call center environments
Information Technology & Systems
15-Aug-12, 3:14:14 PM
Experian - 2 years ago
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Experian Information Solutions, also known as Experian Americas, is the US-based arm of global credit reporting agency Experian plc....