Representative, Customer Service II
Mitsubishi Electric Automation - Vernon Hills, IL

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Mitsubishi Electric Automation, Inc. (MEAU) is seeking a Customer Service Representative II responsible for providing support to MEAU customers and field service personnel. Also, handles entry of notifications, orders, returns and repairs.

Position Duties and Responsibilities:
  • Answer customer calls for stock requests, pricing, RMA Status and any other issues as needed.
  • Process customer orders on a daily basis.
  • Create and process customer returns on a daily basis.
  • Monitor order status and expedite delivery as required.
  • Work with Parts Planner in expediting of product.
  • Answer questions regarding shipping status of orders and repairs.
  • Follow up RPA Calls.
  • Scanning and attaching Purchase orders in DMS System.
  • Assist Service and Parts Management with special projects as needed.
  • Produce memo, letters and other communication for internal-external distribution.
  • Word processing and spreadsheet work as required.
  • Perform other job functions as assigned.
  • Overtime as required.
Supervisory/Management Responsibilities:
  • None
Essential Education, Skills and Experience:
  • High school diploma or equivalent
  • 3 or more years Customer service experience
  • Customer Call Center Experience
  • Bi-Lingual Fluency in B2B Business Spanish and English
  • Ability to train new employees
  • High level of demonstrated problem solving skills, analysis and decision making
  • Basic working knowledge of PC and Microsoft Office and Outlook functions
  • Excellent telephone personality
  • Ability to multi-task, i.e. enter data while communicating on phone
  • Accurate data-entry skills
Beneficial Education, Skills and Experience:
  • Knowledge of SAP
  • Knowledge of ISO 9001
  • Fast paced – Team Orientated atmosphere
  • Knowledgeable on MEAU Product

's and demonstrates a high level of understanding of the business operations We are an Equal Opportunity Employer. We offer a business casual environment along with an excellent compensation and benefits package, including 401(k) and tuition reimbursement. For more information about our Company, please visit us at

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