Representative, Guest Services
San Manuel Indian Bingo & Casino - Highland, CA

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San Manuel Indian Bingo & Casino is looking for a Representative in Guest Services. The Guest Services Representative is responsible for maintaining an exceptional level of quality service and ensuring guest satisfaction during all aspects of their Gaming or Entertainment experience at San Manuel Indian Bingo and Casino. Working on an hourly rotation basis, you will assist customers with questions, hotel reservations, entertainment ticket reservations, directions, promotions, transportation, lost and found, slot enrollment, and Players Club.
To be considered for the Guest Services Representative position you must be able to work in a smoking environment and flexible to work day, swing and graveyard shifts. Ideal candidates will possess the following:

  • Previous customer service experience
  • Positive, outgoing, friendly personality
  • Professional appearance with good grooming habits
  • Excellent communication skills, including ability to maintain a professional demeanor during stressful situations
  • Ability to read, write and communicate proficiently in the English language
  • Ability to effectively present information and respond to questions from internal and external customers in an informative and professional manner
  • Basic computer skills
The following are required for candidates considered for hire for the Guest Services Representative:

  • High School diploma or General Education Development
  • Obtain and maintain a Class “A” Gaming License issued by the San Manuel Gaming Commission
  • Current and valid California Driver’s License with a clean driving record

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