Representative, Information Technology Assistance Center
Palm Beach State College - Lake Worth, FL

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Applicants MUST apply online to be considered for this position.

For additional information or to apply online, visit:
http://www.palmbeachstate.edu/employment
Position Information

Position Title:
Representative, Information Technology Assistance Center

Position Type:
Budgeted Part-Time

Department:
Information Technology

Campus:
Lake Worth

If other, specify location:Budget Position Number:
DP6 R006

Requisition Number:
2573

Position Overview:
Responsible for problem determination and resolution following established standards for college staff and student technology issues; primarily via telephone support, online chat, and in person. Records pertinent information about all incidents and resolutions to ensure customer satisfaction. Utilizes the college's Service Management System to ensure customer problems are resolved. Provides a high level of professionalism and customer service in dealings with customers. Installs and troubleshoots a wide variety of computer components, following escalation procedures when problems need to be elevated to the next level of support. Utilizes available education resources to keep abreast of new developments in hardware, software, and customer satisfaction techniques. Assists with customer training as required. Travels to all the campus locations of the college as needed and the primary campus designation could change. Position requires the ability to work a fluctuating schedule, including nights, weekends, and holidays.

There are seven positions available.

1.) Mon - Fri, 7:30am to 1:30pm

2.) Mon - Fri, 7:30am to 1:30pm

3.) Mon - Fri, 7:30am to 1:30pm

4.) Mon - Thurs, 11:30am to 6pm; Fri 12:30pm to 4pm

5.) Mon - Thurs, 11:30am to 6pm; Fri 12:30pm to 4pm

6.) Mon - Thurs, 11:30am to 6pm; Fri 12:30pm to 4pm

7.) Mon - Thurs, 2pm to 8pm; Sat, 9am to 3pm

Minimum Qualifications:
High school diploma or GED required with additional training related to the position.

Minimum of one year related experience required.

Detail oriented, good problem solving skills, effective customer service skills, and good verbal and written communication skills are all required.

Must have the ability to install/troubleshoot MS Windows operating system.

Required Computer Skills:Preferred Qualifications:
Microsoft Office Specialist (MOS) certification preferred.

Special Instructions to Applicants:
For positions that require a college degree, Palm Beach State only recognizes degrees confirmed from institutions that are accredited by one of the seven regional accrediting organizations. To view a listing of the regionally accredited organizations, please visit http://www.chea.org/Directories/regional.asp .

Degrees from outside the United States must be validated by an organization belonging to the National Association of Credential Evaluation Services (NACES). An evaluation report from an accrediting organization must be attached prior to the application closing date of each position. To view a listing of the current members of (NACES), please visit http://www.naces.org/members.htm .

Normal work hours:
See overview for available schedules.

Normal work week:
Monday through Friday; some Saturdays required.

Number of Hours:
Other

If Other, specify hours:
27.5

Minimum Pay Rate/Salary:
$13.28

Pay Basis:
Hourly

Job Open Date:
05-10-2013

Job Close Date:
Open Until Filled
Is this position grant funded?
No

Driver's License Required:
No

Job Category:
Classified Staff
Quicklink for Posting
employment.palmbeachstate.edu/applicants/Central?quickFind=56613

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