As a Call Center Customer Service Agent, you'll be responsible for speaking with customers on inbound and outbound calls; Identify, evaluate and prioritize user questions, problems and complaints and formulate plans of resolution or a work-around whenever possible, Maintain and restore customer satisfaction, as well as teaming with other support and/or development teams as required, Perform problem analysis, problem determination, and recommended resolutions to the development team for customer ...
Healthways - 18 months ago
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