Bilingual Donor Services Representative
St. Jude Children's Research Hospital - Memphis, TN

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Responsible for providing assistance and service to all donors through telephones and mail with special emphasis on Spanish speaking donors. Requires a high degree of judgment, as well as knowledge of St. Jude programs in order to handle donor problems and inquiries appropriately.


Requires ability to understand general arithmetic; fluently speak and write in English and Spanish, in a clear and understandable manner for donor contact and internal relations; understand difficult verbal or written instructions from donors and others; understand customer service techniques; understand data validation/database administration and word processing software; familiarity with typing; knowledge ordinarily acquired through attainment of high school diploma or GED plus 3+ years previous experience preferably in a customer service environment.