Representative, Customer Care
Unified Grocers - Seattle, WA

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Acts as a single point of contact between Unified Grocers and members/customers. Answers call center telephones and assists retailers in resolving questions and problems associated with deliveries, invoices, product information, accounting statements etc. Receives, monitors, and processes order transmissions from members and customers through various electronic order systems. Release warehouse order batches. Interacts with customers, warehouse and transportation personnel, Information Services staff, Credit Department, and other employees to ensure prompt, accurate handling of incoming orders.

Education: High School Diploma or general education degree (GED).

Experience: A minimum of two years of experience working in the customer care field. Previous retail/wholesale grocery experience is desirable but not required.

Knowledge : Demonstrated basic knowledge of personal computers, including business software (Excel, Outlook, and Word), is required. Demonstrated numerical ability including 10-key calculator by touch.

Skills and Abilities : Demonstrated effective oral and written and telephone communication skills, to interact with members, employees and the public. Must have a demonstrated ability to identify and resolve problems as they occur. Interpersonal skills to work as part of a team, as well as ability to work independently and complete projects on schedule with a high degree of accuracy. Availability to work flexible schedules, including any days of the week.

Unified Grocers - 21 months ago - save job - block
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About this company
30 reviews
Unified Grocers (Unified) is the largest retailer-owned wholesale grocery cooperative in the western United States. Our talented team of...