Research Director-Chicago
ORC International - Chicago, IL

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ORC International is a global provider of customized research and analysis designed to help companies make more informed decisions on customers, markets, technologies, employees and products. We have a unique ability to integrate primary research, secondary research, strategic intelligence, expert insight, and social analytics tools to solve our clients’ most challenging business issues.

Our multidimensional approach to research allows us to source, synthesize and analyze data in innovative ways and provide strategic insight to companies across a broad range of industries. Our industry expertise includes: Financial Services, Information Technology & Telecommunications, Healthcare, Consumer, Industrial, Public Services, and Advertising/Professional Services.

ORC International has offices across the US, Europe and the Asia Pacific region. Additionally, the company is proud to be an official partner of CNN, the most trusted name in news, on the CNN/ORC International Poll.

At ORC International, we pride ourselves on attracting the best and brightest talent the industry has to offer. At ORC International, you’ll be surrounded by creative and forward-thinking colleagues who embody the mission and values the company has set forth:
  • We are focused on our clients’ success and search for innovative ways to address their challenges.
  • We value our colleagues and help each other succeed.
  • We act with integrity and strive for excellence.
  • We communicate openly and honestly and treat each other with mutual respect.
  • We embrace change and are committed to the company’s success.
At ORC International, we encourage and reward creativity, open-mindedness, fresh thinking and a blend of diverse and complementary perspectives. We recruit from a variety of backgrounds in and outside of the market research sector, and select people on the basis of their excellent interpersonal skills, technical expertise, commercial awareness, enthusiasm, self-motivation and desire to build a successful career.

Our people are critical to our success and we focus attention on ensuring that they have fulfilling and interesting careers with us. We are committed to developing and nurturing our staff and encourage our employees to flourish in this open, opportunity-rich environment and create wide career paths across all of our businesses. With ORC International, you are not only making the choice to have a fulfilling career full of excitement and reward, but to have a career full of endless opportunities for development and growth.

Working at ORC you will be working with a group of dedicated, bright and energetic people. We are focused on our clients, but also ensure that our own work environment is supportive, enriching and fun! We offer competitive salaries and rich benefits including health, dental, vision, 401(k) with company match, PTO, Community Volunteer days, seasonal outings and more.

ORC International is an Equal Opportunity Employer: M/F/D/V.

ORC International has an exciting opportunity to join our team as a Research Director in our Chicago Client Service Center. We’ve moved to a brand new office in downtown Chicago, and are excited to have smart, hard-working professionals come and work with us!

This position has overall responsibility for the design, budgeting, scheduling, direction, analysis, cost management and delivery of large market research projects. The key focus will be running a very large, multi-faceted tracking program. This position will also be accountable for ad hoc studies. This position has substantial client contact of a strategic nature and involves supervision of others and managing one or more of our key accounts.

Primary Position Responsibilities:

  • Oversee entire research process to ensure outstanding client satisfaction
  • Deliberate with colleagues and clients regarding conceptual and practical marketing research issues
  • Develop studies using highly customized research designs and methodologies to address client business needs
  • Prepare accurate budgets; employ strategic pricing
  • Write proposals
  • Specify and interpret the output of advanced analyses as appropriate, given research objectives
  • Manage the overall conceptualization, content and execution of questionnaire development, including being conversant in developing survey instruments from proposals and client discussions
  • Assure high quality research by identifying potential problems and developing and implementing appropriate corrective action
  • Perform logic checks of the information presented on tables/graphs and other client deliverables
  • Manage project costs by identifying potential financial problems and assisting in the development and implementation of corrective action
  • Analyze and conceptualize data to meet research objectives and develop powerful business insights
  • Prepare and present well-organized and insightful analytical reports, PowerPoint decks, and presentations that deeply resonate with clients
  • Conduct client meetings (in person and via telephone) and assume the role of the primary client contact for key programs
  • Assume a leadership role in identifying and building staff resources, mentoring junior staff on project management and research skills
  • Actively and independently lead projects from design through all aspects of quality control, analysis and execution

  • Qualifications:
    Key Qualifications:

  • Able to direct and advise on research
  • Able to create successful proposals

  • Strong data visualization skills in PowerPoint, Excel and Word
  • Can comfortably take a consultative approach to client service, project work (e.g., pushing back to optimize informational solutions)
  • Able to manage work of the client base
  • Able to manage clients and grow relationships
  • May require travel
  • Perform other miscellaneous duties as assigned by management

  • Knowledge, Skill, and Abilities:

  • Ability to direct and supervise all aspects of a research project
  • Strong attention to detail and organizational skills
  • Capable of interfacing effectively with clients
  • Ability to manage many complex projects
  • Ability to work cooperatively with other individuals at all levels throughout the organization, including senior executives
  • Demonstrated ability to perform higher level analysis and to manage complex data processing requests
  • Conversant with advanced design and analyses (e.g., experimental design, choice experiments and analysis, multivariate statistics, etc.)
  • Exceptional leadership capabilities
  • Broad experience across business sectors: healthcare, health insurance, financial services, consumer services/CPG, technology & telecom, and industrial

  • Capable of handling difficult client situations in a tactful and professional manner
  • Strong analytical thought and problem-solving skills
  • Outstanding organizational and time-management abilities
  • Outstanding verbal, written, and presentation skills
  • Excellent Microsoft Word, Excel, and PowerPoint skills

  • Education, Experience, and Certification:

  • Bachelor’s degree or equivalent is required; Master’s degree in relevant field preferred
  • At least five to eight years of professional market research experience is required
  • Supplier side experience required; mix of client and supplier experience preferred
  • Demonstrated experience at building relationships with existing clients is required
  • Experience in insurance, healthcare, or customer/customer strategy research preferred

  • ORC International offers an attractive compensation package as well as comprehensive benefits. At ORC International, our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. We expect our employees to ask questions, demand better solutions and challenge one another to succeed everyday. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally.

    We hope you make the decision to join us by sending your resume, cover letter and salary requirements to us at Please indicate Chicago CSC Research Director in the subject line to ensure proper delivery.