Research Institutional Contactor
Greene Resources - Raleigh, NC

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Imagine a career working with one of the top research institutions in the world, where you would be an integral part of accomplishing the organization’s mission to improve the human condition in over 40 countries. The Institutional Contactor will be responsible for contacting assigned institutions to obtain contact information. Work hours will be Monday thru Friday, 9 a.m. – 5:30 p.m. in a call center located in North Raleigh.

Job Requirements
  • Contact assigned institutions to gain contact information
  • Communicate to participants the importance of the survey and why their participation is valuable
  • Document problems that occur during production, such as incorrect data being provided or individuals who express reluctance to participate in the study
  • Enter responses accurately into a computer system while speaking with participants
  • Attend all mandatory training sessions related to surveys
  • Maintain quality standards for data collection
Education Requirements
  • Post-secondary education required
Other Requirements
  • At least three years of customer service experience
  • Effective business to business telephone etiquette, inflection and communication skills
  • Establish and maintain positive working relationships with supervisors and co-workers
  • Perform data entry tasks while speaking on the phone
  • Type at least 25 words per minute, with 95% accuracy
  • Effective interpersonal and verbal communication skills, above average vocal presentation, problem-solving skills and data management skills
  • Ability to interact comfortably with a variety of people
  • Perform data entry tasks and toggle between screens while speaking on the phone
Other Information
  • The Institutional Contactor position is an excellent opportunity for someone who is interested in impacting the human condition around the world. To learn more about how to get started, email your resume to resumes@hrdirections.net. We look forward to learning more about you.

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