Responsible for support of customer inquires, research and customer follow-up regarding company products or services via phone and email correspondence. Work with internal and external resources to analyze, define and resolve or escalate client issues.
Essential Duties and Responsibilities
Responds to customer inquires or complaints via incoming telephone calls or email correspondence.
Review and research Office, Batch Research, MediCLAIM and Real Time cases to customer resolution using established policies, procedures and practices.
Assist internal and external clients with mapping/edit issues.
Clearly communicate technical and non-technical resolutions to customer, Customer Service Representative, Account Manager through written or verbal communication.
Daily and weekly coordination issue updates from different escalation points or databases.
Accurately document case progress, resolution or escalation in applicable systems.
Skills and Knowledge
Knowledge of Batch Health care Medical/Hospital/Dental claim EDI transactions.
Switch and payer requirements as it relates to edits and mapping.
Knowledge of Mainframe and UNIX based platforms.
Knowledge of NSF and ANSI Formats.
Strong verbal and written communication skills.
2+ years experience in a call center or technical desk
Associates degree preferred
Emdeon is an equal opportunity employer. Employment at Emdeon is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by law or ethics.
We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.
Emdeon is a leading provider of revenue and payment cycle management and clinical information exchange solutions, connecting payers,...