Research Specialist
JPMorgan Chase 8,089 reviews - Wilmington, DE

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Job Description

About JPMorgan Chase

JPMorgan Chase & Co. (NYSE: JPM)

is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the "Most Admired Companies" by FORTUNE magazine, JPMorgan Chase manages assets of $2.3 trillion and employs more than 240,000 employees in 60 countries.

We're a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We serve millions of consumers in the United States as well as many of the world's most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase.

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website:


As a Research Specialist you will research payment disputes on credit card accounts. These disputes may be a result of an encoding error, a misposted payment. duplicate payments or unauthorized payments. You will be reviewing customer documentation along with utilizing various systems working towards the resolution of the dispute. You may also be contacting banks and other agencies to assist in the resolutions


Detail Oriented

Excellent communicaton skills, both oral and written

Ability to meet deadlines

Research experience is necessary

Knowledge of C3, First Search and Eserve are helpful

Experience using Microsoft systems

Minimum of at least 1 year Customer Service experience

Good organizational skills


Account Servicing

Primary Location

US-DE-Wilmington-Four Christina Center / 10642


Card Services



Job Type



Day Job

Employee Status




Corporate Brand


About this company
8,089 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...