Mission:
Ensure the efficient transportation reservation of Metro Paratransit customers through the use of computer software as well as assisting customers with service issues.
Essential Outcomes:
Assist customers with service requests, reservations, cancellations, complaints and various trip-related issues. Establish efficient routing and scheduling for customers using telephone and specialized computer software.
Comply with transportation contractual agreements for Medicaid and DMH clients, and numerous other private contracts.
Print and prepare driver paddles for service.
Assist customers with service requests, reservations, cancellations, complaints and various trip-related issues.
Establish efficient routing and scheduling for customers using telephone and specialized computer software.
Comply with transportation contractual agreements for Medicaid and DHM clients, and numerous other private contracts.
Print and prepare driver paddles for service.
Required Skills
Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.
Knowledge of automated reservation and scheduling systems, map book usage, and use of Metro multi-modal transportation systems.
Knowledge of personal computers, Windows 2000 environment, and Office 2000 programs.
Touch typing at least 30 words per minute, Alphanumeric data entry at 6000 keystrokes.
Ability to recognize service zones and apply Metro fare structure and policies and procedures.
Ability to work varying shifts.
Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers.
Ability to communicate effectively, both orally and in writing.
Ability to work under stressful conditions while answering a high volume of phone calls.
Ability to analyze and make decisions and problem-solve for customers.
Ability to maintain confidentiality of sensitive customer and driver information.
Required Experience
H.S. Diploma or Equivalent required. One(1) to Three (3) years in Customer Service or Office Environment will be considered.
Metro - 10 months ago
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