The Desmond Hotel - Albany, NY

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  • Receives and answers guest inquiries friendly and efficiently.
  • Sells and promotes the sale of guest rooms, and other hotel outlets, including restaurants and meeting/banquet facilities.
  • Utilizes the Desmond 9-star program (Signature) when answering reservation calls.
  • Processes mail, which includes reservation forms, advance deposits, gift certificates, and guest inquiries.
  • Researches and calls on no-show reservation billing when appropriate.
  • Inputs rooming lists for groups.
  • Maintains organized files of group blocks, reservation forms, and VIP faxes.
  • Runs confirmations weekly and post postage through the meter.
  • Provides assistance to group sales to retrieve pick-ups and running of guest lists.
  • Continually pulls arrival reports to check for duplicate reservations.
  • Provides added coverage for front desk and switchboard when needed.
  • Assists the Reservations Coordinator in accomplishing hotel goals and objectives.
  • Performs all other assigned duties to assist in efficient departmental operation.
  • High School diploma or equivalent required.
  • Minimum one (1) year of hotel, hospitality, sales or related experience.
  • Excellent public relations and communications skills.
  • Computer data entry experience required.
  • Requires wearing of uniform and ability to fulfill related Hotel personal appearance standards for this position.

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