Reservations Agent
Grand Beach Hotel - Miami Beach, FL

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DESCRIPTION

The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

DUTIES

Answer all phones calls routed to the reservation department and assist the caller using proper phone technique.Use proper selling techniques and maintaining the utmost in professionalism while personalizing each call.Process all reservation requests, including changes and cancellations by phone, fax or others channels.Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.Must maintain a basic knowledge of revenue management techniques and must realize their impact.Assist with monitoring room inventory when Revenue Manager is not present.Run arrival reports from all channels and ensure all reservations have been entered correctly.File and organize all paper work. Work closely with Front Office and Sales Department.

QUALIFICATIONS

Minimum 1 year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferredKnowledge of Opera a plusGeneral knowledge of hotel departments preferredExcellent communication skills - oral and writtenExcellent communication skills including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus. Excellent guest service skills; Strong Customer Service background. Ability to work a flexible schedule to include weekends and holidays Answer all phones calls routed to the reservation department and assist the caller using proper phone technique.Use proper selling techniques and maintaining the utmost in professionalism while personalizing each call.Process all reservation requests, including changes and cancellations by phone, fax or others channels.Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.Must maintain a basic knowledge of revenue management techniques and must realize their impact.Assist with monitoring room inventory when Revenue Manager is not present.Run arrival reports from all channels and ensure all reservations have been entered correctly.File and organize all paper work. Work closely with Front Office and Sales Department.

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