Reservations Agent
Great Lakes Airlines 28 reviews - Cheyenne, WY

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Accountable to: Reservations Manager

Position Summary: To professionally assist Great Lakes customers with travel arrangements

Areas of Accountability/Essential Functions:
  • Communicates with customers by telephone to provide information regarding fares, schedules, flight routings and availability of flights using computer-based reservations systems
  • Provides calm, friendly, professional customer service in an efficient and accurate manner
  • Works in a cooperative spirit to ensure the success of Great Lakes in a team environment
  • Performs other duties as assigned


  • Strong customer service skills and friendly demeanor
  • Ability to be flexible and respond readily to change
  • Ability to communicate professionally in both verbal and written format
  • Ability to creatively problem solve one on one with customers
  • Ability to work individually and in a team environment
  • Ability to be detail oriented, highly organized and be able to multi-task
  • Ability to memorize city and airline codes (alpha and numeric)
  • Ability and willingness to learn and comprehend company policies and procedures
  • Ability to work well under pressure and maintain a positive attitude
  • Computer proficiency including use of MS Word and Excel Programs
  • Computer keyboarding and data entry experience
  • Ability to learn and demonstrate proficiency in use of computerized reservations systems

  • High School Diploma or equivalent
  • Strong customer service skills
  • Previous Call Center experience using multi-phone line systems preferred
  • 1+ year(s) Travel/Sales experience preferred

Working Conditions/Physical Requirements:
  • Office/call center environment
  • Quiet to Moderate noise level
  • Frequent sitting (up to 4 hours at a time), writing, typing, filing, use of standard office equipment
  • Occasional standing, reaching, climbing stairs, kneeling/crouching, lifting up to 25lbs without assistance

Other Requirements:
  • Must speak, read, write, and understand English, bilingual a plus
  • Minimum 18 years of age
  • Legally authorized to work in the U.S.

Skills Required


About this company
28 reviews
What makes Great Lakes Airlines such a Great Place to work? Great Lakes Airlines offers a competitive salary and benefits package,...