Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
Experience: Minimum one year's experience as a reservations agent, preferably for a luxury or ultra-luxury hotel.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to suggestively sell; ability to input and retrieve information from the hotel reservations system.
Rosewood Hotels and Resorts - 12 months ago