Reservations Quality and Service Agent
Collette Vacations 21 reviews - Pawtucket, RI

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Job Description:
Don't wait to jumpstart your career! Seize this
opportunity to work for the company that Travel &
Leisure has recently awarded one of the best Tour
Operators on the planet. Collette Vacations sells over
150 guided tours to all 7 continents and has offices
around the globe. Our family owned company has a proven
track record of over 94 years of sales success and are
continuing to grow. As a matter of fact 2010 was our
best year ever!
We are currently seeking a Reservations Quality &
Service Agent to work in our Pawtucket, RI location.
The Reservations Quality & Service Specialist services
existing bookings, identifies customer needs and
responds to issues from the customer. Reviews and
completes call center notes including schedule changes,
tour changes, flight schedule changes, rebooking
components, cancellation of pre sold options, and follow
up notes entered by Call Center Sales team as well as
update files after every call.

  • Must have the ability to work a flexible schedule
including nights and weekend shifts.
  • Ability to handle customers in a professional manner
  • Work effectively in a team environment
  • Ability to comprehend and adapt to various
technological systems
  • Experience with Word and Microsoft Office programs
  • Bachelor’s Degree
We offer a generous benefits package including medical,
dental, 401k, free vacations, travel discounts and much
Join our globe trotting team of 500 employees, by
clicking the APPLY button now!

Job Requirements:
Req. Code : 473
Division/Department : Reservations
Skills : Sales - > Inside

About this company
21 reviews
( Started in 1918, Collette Vacations has earned the distinction of being the oldest vacation tour operator...