Reservations Sales Agent
Alaska Airlines and Horizon Air - Boise, ID

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KEY RESPONSIBILITIES

  • Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
  • Answer customer's inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
  • Assist customers with website and mobile navigation needs
  • Make new reservations and change existing reservations on scheduled domestic and international flights
  • Perform both computer and inbound/outbound telephone related tasks
  • Other duties as assigned
  • Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
QUALIFICATIONS

  • High School diploma or equivalent required
  • Minimum age of 18 years old
  • Must be authorized to work in the United States
  • Good understanding of handheld and other multi-media devices including travel applications required
  • Continually maintain working knowledge of all company products, services and promotions required
  • Bilingual in Spanish preferred
  • Must be proficient and comfortable in adopting and utilizing new and rapidly changing technologies and procedures in a positive manner
  • Adaptable to performing work according to set procedures required
  • Data entry and keyboarding skills required
  • Must have strong customer service skills and a professional and pleasant phone demeanor
  • Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
  • Must be computer literate and able to learn multiple software applications
  • Must have strong computer navigation and troubleshooting skills
  • Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution required
  • Must be able to work shifts that includes evenings, weekends, holidays and various days of the week

Alaska Airlines and Horizon Air - 18 months ago - save job - block
About this company
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Whether you want to capture a Kodiak moment or down a daiquiri by the Sea of Cortez, an Alaska Air Group airplane can fly you there....