Residence Hall Director
Northern Arizona University - Flagstaff, AZ

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Special Information

* This position is 12 month, full-time 40-hour/week with some weekend and evening commitments.

Job Description

* The Residence Hall Director is a live-in position responsible for the total administration and operation of a residential community. RHDs are expected to enhance the living environment of the residence hall by prioritizing four focus areas: sense of belonging, student learning, diversity, and physical environment. RHDs do this through staff and student development, resident outreach, community building, attention to facilities, and administrative organization. RHDs manage residence halls ranging in size from 350 to 760 residents.

* Staff Supervision & Development:
* Hire, train, supervise and evaluate 4-22 Resident Assistants and front desk staff. In some cases, supervise a Senior Resident Assistant.
* In some cases, supervise a Graduate Assistant. Also, in some instances, supervise student caretakers (custodial and grounds).
* Attend and assist in facilitating departmental Resident Assistant training. Plan and implement in-hall staff training sessions.
* Work with staff members individually to encourage growth and development.
* Organize and facilitate staff development activities to promote a strong sense of team and support, and to respond to staff concerns.
* Guide RAs in the implementation of the departmental community building model and resident outreach at the hall level.
* Develop skills of Resident Assistants in peer helping and referral techniques.
* Provide staff members with ongoing positive and constructive feedback. Handle individual staff concerns as they arise.
* Facilitate weekly staff meeting(s).

* Student & Community Development:
* In some cases, provide programmatic and administrative support to residential Learning Communities (LCs) located in the hall.
* Interact with residents from a wide variety of age groups and social backgrounds, providing them with personal and administrative support necessary in developing an inclusive community environment.
* Possess a strong understanding and commitment to the development of students.
* Advise the elected hall/community association officers and student staff to coordinate an effective hall organization. Attend hall/community association meetings.
* Become acquainted with students living in the hall and provide personal and administrative support necessary in developing an inclusive community environment.
* Work with students to develop and maintain an atmosphere conducive to study and community living, and encourage students to take responsibility for developing a community atmosphere.
* Implement departmental community building model at the hall level, focusing on the five levels of connecting with residents, connecting residents to each other, educating, connecting residents to NAU and connecting residents to the world.
* Counsel, advise and provide appropriate referrals for residents in need of professional services.
* Handle emergency or crisis situations appropriately as they arise.
* Apply conflict resolution skills and counseling techniques when responding to student crisis situations.
* Be familiar with and enforce the rules and regulations of Northern Arizona University and Housing and Residence Life.
* Direct hall-level student conduct efforts for Housing and Residence Life and the Office of Student Life. Address inappropriate behavior of students incorporating a student development perspective and in following due process, determine fair and appropriate sanctions. Make conduct and counseling referrals as appropriate.
* Initiate change, and develop and implement new ideas and concepts to improve the quality of life within the residence hall.

* Administration:
* Communicate regularly with Assistant Director, providing accurate and detailed information, and keep supervisor informed of events in the hall on a timely basis.
* Maintain office hours as determined by community needs.
* Open and close a residence hall at the beginning and end of each semester. Submit summary closing report at the end of each semester.
* Facilitate residence hall operations including student room assignments, in-hall and between-hall transfers, consolidation, paid vacancy sales and assistance with annual reapplication process.
* Provide, coordinate and supervise desk coverage. Monitor and/or administer student employee scheduling and payroll preparation.
* Review and authorize expenditures to keep the residence hall in operating order, ensuring that budgetary guidelines are followed. Budgets include staff development, community building, hall/community association, office supply/duplicating, and payroll.
* Attend Hall Leadership Meetings and area meetings held on a regularly scheduled basis.
* Participate in departmental committees and task forces.
* Teach pre-service, credit-bearing RA class.
* Serve as a liaison to maintenance and custodial staff. Report, track and follow up on facilities issues in the hall. Advocate for facilities improvements to enhance student development and academic success within a residential setting.
* Tour and inspect facilities to ensure building security and safety; recommend modifications in policy and procedure to upgrade safety and security of facilities. Facilitate monitoring of security system (Lenel).
* Provide and share on-call coverage for campus, including weekend and holiday coverage.

* Summer Responsibilities:
* RHDs serve in either a Summer RHD role or a Conference Manager role. Residence halls that close for the summer may necessitate a temporary move to another residence hall during that time. The Summer RHD role is similar to the RHD role during the academic year. The Conference Manager role includes the following responsibilities:
* Hire, train, supervise and evaluate conference staff including Assistant Conference Manager, Conference Assistants, Senior Conference Assistants and front desk staff.
* Attend weekly meetings with all conference staff.
* Manage conference group registration, check-in and check-out procedures, room assignments and inventories and bill reconciliation.
* Complete post conference evaluations, rosters, damage reports and information reports.
* Conduct weekly walk-throughs of the building and follow up on maintenance/custodial concerns.
* Serve as an information resource to conferees about the campus and Flagstaff community.
* Maintain a high standard of customer service.

Minimum Qualifications

* Bachelor's degree in Behavioral Science or related field and three years residence hall employment experience; OR
* Seven years residence hall employment experience; OR
* An equivalent combination of experience, training, and/or education.

Preferred Qualifications

* Master's degree in Behavioral Science area, such as Student Affairs/College Student Personnel, Counseling, or Higher Education and two years of residence hall employment experience.

Knowledge Skills and Abilities

* NAU has a strong commitment to creating an ethnically diverse and culturally enriched environment. Candidates who share this value are encouraged to apply.

* Knowledge of supervisory practices and principles; supervisory skills
* Knowledge of crisis intervention strategies; helping skills
* Effective oral and written communications skills; ability to communicate effectively with individuals from a variety of culturally diverse backgrounds
* Knowledge of administrative practices; organizational skills
* Knowledge of student development theory and practice
* Ability to work independently and meet multiple task deadlines
* Ability to establish and maintain effective student and staff relationships
* Understanding of and commitment to a multicultural/diverse campus community
* Awareness of and commitment to the mission of Housing and Residence Life and Northern Arizona University.

General Information

* Northern Arizona University is seeking a candidate who is committed to the values of student service, integrity, student success, engagement, diversity, and health and well-being.

* This position requires the full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behavior consistent with the core values and supports the Division of Enrollment Management and Student Affairs strategic plan.

* Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You will also be required to complete a fingerprint background check.

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.


$30,000-32,000 salary. 12-month contract; furnished apartment (laundry or laundry allowance included); partial meal plan; full NAU benefits including vacation, sick time, insurance and retirement; reduced tuition rates

FLSA Status



This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified family members. More information on benefits at NAU is available at .

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan) after 90 days of employment. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 27 weeks (6 months) after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following 90 days after start date. More information is available at:

Application Deadline

Open until further notice.

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