Resident Assistant
American Campus Communities 93 reviews - Victoria, TX

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Summary: Presenting a high level of student services to residents while providing a residential environment conducive to academic and personal success by performing the following duties Essential Duties and Responsibilities (other duties may be assigned) : Maintain Community Standards and Safety Understand, support, abide by, and enforce the community lease policies while providing unparalleled customer service and respect for residents Understand and abide by all American Campus Communities policies and procedures Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and/or helping with the clean up when necessary Report any life safety hazard or maintenance concern encountered while on or off duty Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources Document behaviors of residents that violate the law or the ACC lease agreement, and take appropriate action to stop the behavior Perform Administrative Tasks Work a structured administrative shift at the reception/leasing office each week, as determined by your supervisor. Assist the management staff in the marketing and leasing efforts to maximize the community’s occupancy Work assigned “Community/Resident Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays Participate fully in the preparation and administration of Move In and Move Out, Complete room/apartment inventories, key checks and common area inventories Check in at the community office and check email regularly Complete and submit required reports Distribute materials and messages from or approved by the GM Facilitate the administration of the Community Service Survey Accurately conduct student census as needed Be a Team Player Model and encourage a “whatever it takes” attitude among staff Participate in all staff training and orientation Act as a liaison between the maintenance, marketing, and business office staff and residents Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings Participate in recruitment, selection, and training of all new staff members as requested by the GM Maintain a professional attitude and manner in your work relationships Develop a Sense of Community Serve on one (or more where appropriate) of the CA/RA Committees Develop a sense among the residents and staff that the community is “the place to be” Contribute to the community newsletter Become acquainted with and available to each student in the assigned area Facilitate area meetings for general communication, sharing information, or generating enthusiasm for participation in community events Encourage residents to attend and /or participate in community and university sponsored events Know the appropriate offices and resources for student referrals Encourage the respect and appreciation of individual differences Mediate conflict and help residents to create a respectful living community Plan, attend, document and evaluate community wide social, recreational, and educational events Decorate assigned area with inclusive and welcoming material

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's or Associates degree or diploma in progress from a college or university. Language Ability: Ability to read, analyze, and interpret general business policies and manuals, safety procedures or governmental regulations. Ability to write reports and general business correspondence. Ability to effectively present information and respond to common inquiries or complaints from residents, prospective tenants, and the general public. Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Email, Internet, Outlook, and Microsoft Office applications. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

About this company
93 reviews
American Campus Communities (ACC) actually does most of its business off campus. The self-managed real estate investment trust (REIT) owns...