Resident Assistant
Volunteers of America Western New York - Rochester, NY

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Make a difference in a family’s life!

Volunteers of America of Western New York, Inc. is a growing non-profit human services agency that has been serving families and individuals in need for more then 100 years. We are looking for talented individuals who are results oriented and strive to achieve the best possible outcomes for the clients and communities we serve.

Resident Assistant

(Full-Time Overnight and Casual Positions Available!)

The Guest House is a 10-unit emergency shelter for homeless families. Moms, dads, children, and teens can all stay together in private rooms with unique themes, which were created by community volunteers.

Job Summary

To facilitate program activities ensuring Volunteers of America of Western New York’s philosophy and practices are carried out in all areas of client care in conformance with US Probation, DHHS, HUD, and other programmatic contracts.

The Resident Assistant plays an integral role at the Guest House by:

  • Ensure the protection and safety of residents, staff and site.
  • Maintain resident confidentiality at all times.
  • Ensures the accuracy of records and logs in accordance to regulatory and agency guidelines.
  • Assists residents to understand and follow policies and program rules.
  • Acts as a liaison with residents, outside agencies and staff within Volunteers of America of Western New York, Inc. guidelines.
  • Complete Intakes and checkouts in accordance with program procedures for residents entering or leaving the facility.
  • Provides other assistance to residents and program staff as needed.
  • Accurately inputs information into the Homeless Management Information System (HMIS).
  • Report any issues or concerns to supervisor in accordance with divisional guidelines.



  • High School diploma or GED;
Associate’s or experience in criminal justice or human services setting preferred.

  • One year previous experience in Human Service, Residential, or Security field
  • Proficient in Microsoft Office
  • Completion of First Aid and CPR certification within the first ninety days of hire
  • Clean, valid NYS Driver’s License

Volunteers of America Western New York - 21 months ago - save job - block
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