Resident Coordinator
Goodwill Industries of Southwest Florida, Inc. - Page Park, FL

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Provides assistance to the assigned neighborhood community to assist in the coordination of resident skills, community resources, and the work plan implementation activities within the neighborhood to stabilize and rebuild the neighborhood.


1. Formulates annual action plan for conducting neighborhood activities.

2. Assists in the coordination of outreach activities taking place within the assigned neighborhood. Participates in selected events for other neighborhoods as needed.

3. Provides employment counseling, job readiness, and skills training to residents in the assigned neighborhood.

4. Work with the Neighborhood Association Volunteer Coordinator to schedule assistance for community events.

5. Produces newsletter, information flyers and appropriate letters with the assistance of Lee County Human Services staff.

6. Provides assistance to the Neighborhood Building Staff as required by Lee County in order to coordinate and implement the neighborhood asset based community program.

7. Maintains an online calendar of events and activities for the neighborhood.

8. Provides speakers and information sessions that benefit the community.

9. Maintains data tracking systems of activities and events for the community center, outreach activities and prepares other required reports as needed for Lee County , HUD, the Neighborhood Association and Goodwill. Prepares and provides oral and written status reports to the Neighborhood Association/Task Force and NDC on at least a monthly basis.

10. Conducts community surveys in partnership with Lee County Human Services.

11. Attends meetings with Neighborhood Association members, Lee County Neighborhood Relations Specialist, Goodwill and other resident coordinators as needed. Attends training sessions as needed to enhance skills, abilities and professional growth.

12. Prepares invoices as needed.

13. Have a clean Florida driver’s license and dependable private vehicle for frequent travel from site to site.

14. Any other duties as assigned by supervisor.


1. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

2. Knowledge of principles and methods for instruction of individuals and groups.

3. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

4. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

5. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.


1. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2. Talking to others to convey information effectively.

3. Managing one’s own time and the time of others.

4. Teaching others how to do something.

5. Understanding written sentences and paragraphs in work related documents.

6. Actively looking for ways to help people.

7. Understanding the implications of new information for both current and future problem-solving and decision-making.

8. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

9. Proficiency in Microsoft Office Suite application.

10. Exhibiting strong oral and written communication skills.


1. The ability to listen to and understand information and ideas presented through spoken words and sentences.

2. The ability to read and understand information and ideas presented in writing.

3. The ability to speak clearly so others can understand you.

4. The ability to communicate information and ideas in speaking so others will understand.

5. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

6. The ability to apply general rules to specific problems to produce answers that make sense.

7. The ability to combing pieces of information to form general rules or conclusions.

8. The ability to identify and understand the speech of another person.

9. The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

10. The ability to perform physical tasks.


1. A minimum of two to four years or work-related skill, knowledge, or experience is needed.

2. Two to four years of work-related experience, on-the-job training, and/or vocational training.

3. A degree in a related field would be beneficial.

4. Reliable, responsible, dependable, and fulfilling obligations.

5. Being honest and ethical.

6. Sensitive to others’ needs and feeling and being understanding and helpful on the job.

7. A willingness to take on responsibilities and challenges.

8. Being pleasant with others on the job and displaying a good-natured, cooperative attitude.

9. Willingness to lead, take charge, and offer opinions and direction.

10. Ability to speak and write Spanish fluently very strongly preferred.


20 hours a week