Resident Services Director
Brightview Senior Living, LLC - Towson, MD

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Job Category:
General & Administrative

Job Location :
Brightview Towson

Towson, MD

Duration :
FTR- Full Time

Shift :

The Brightview Experience

... vibrant people creating vibrant communities

For over ten years, our Brightview communities have provided outstanding service and amenities coupled with personalized care for seniors. Some of our residents are seeking a vibrant retirement lifestyle in our independent living apartment homes, some require the services of assisted living and long-term care, still others find specialized Alzheimer's and memory care services in our "Wellspring Village". Across the range of our award-winning communities, Brightview has come to set the standard in senior living.

Located throughout the Mid-Atlantic and New England states, our communities boast top quality architectural design and amenities. But it's not just the beautiful gardens, elegant restaurant style dining, fitness centers, on-site salons, grand pianos, or even lively pubs that make our communities special. They're filled with caring and compassionate associates who take great pride in making a difference in the lives our residents each day. Join us and you'll discover a rewarding career as a part of a team of passionate professionals who feel great about the work they do and the people they do it with. In short, Brightview is simply a great place to live and a great place to work.

How you will serve our residents and our community:
Consistently and genuinely demonstrate the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.

Select, build, coach and supervise a team of vibrant, engaging, high quality service delivery associates (SRAs, RAs, MedTechs).

Work collaboratively with the community leadership team and external partners to ensure that residents’ needs are met.

Conduct routine rounds of the whole community; is visible and accessible to associates, has direct day to day oversight over the delivery of Resident Services (i.e. ADLs) within the community.

Develop, maintain and adjust community wide resident care and service delivery team master schedules to ensure sufficient staffing to meet BVSL service standards and regulatory requirements.

Participate in the initial and ongoing resident assessment data gathering process to identify resident service needs.

Assist in the development of the Resident Service Plan; facilitate and implement the plan with staff; provide feedback to the HSD as to the effectiveness of the plan; may recommend revisions.

In conjunction with the HSD and ED, initiate, schedule and participate in regular resident/family meetings to ensure resident’s needs are identified, documented and met and all parties are appropriately informed.

Understand and recognize resident changes in condition and notify appropriate parties.

Establish, monitor and adhere to BVSL systems, policies, processes and practices to ensure services are provided effectively and efficiently.

Participate in the planning and execution of new hire orientation and monthly in service trainings; facilitate monthly resident services team staff meetings.

Participate in budget preparations and manage the department labor and service delivery expenses.

Actively contribute to the internal community sales process and participate in external community networking and outreach.

Effectively administer and participate in Brightview’s “Manager on Duty” program.

Other duties as assigned.

Supervisory responsibilities:
Directly manages the resident service delivery team consisting of Resident Assistants, Senior Resident Assistants and Medication technicians.

Carries out supervisory responsibilities in accordance with BVSL policies and applicable laws.

Responsibilities will include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

With our residents in mind, the right candidate will have:
Bachelor’s degree in related field and/or equivalent experience.

College degree and management experience may be required per state requirements.

Minimum of two years supervisory experience, preferably in a 24 x 7, health care and/or senior living environment.

Solid computer and keyboarding skills with proficiency in Microsoft Word and Excel.

Excellent written communication skills including proper grammar and professional writing.

Excellent verbal communication skills with the ability to interact with a diverse group of associates, residents and family members.

Ability to apply reason, logic, and advanced problem solving skills to resolve complex and/or sensitive issues.

Ability to function as a team leader as well as work as a contributor in a team environment.

Ability to organize and manage multiple priorities.

Positive attitude, enthusiasm and energy.

Strong customer orientation to older adults.

Ability to effectively communicate in English.