Residential Appliance Repair Tech (Cincinnati, OH)
Sears - Cincinnati, OH

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GENERAL SUMMARY:
This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer’s home.

JOB RESPONSIBILITIES
  • Work to ensure fast, flexible and expert service to every customer
  • Demonstrate a sense of urgency to meet customer time commitments
  • Meet key performance metrics and/or productivity goals as defined by the business
  • Provide knowledgeable and courteous repair service
  • Continuously look for methods to improve business performance and enhance the customer experience
  • Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively
communicating the benefits to the customer
  • Mentor other technicians, as applicable
  • Follow the truck maintenance schedule and keep a clean, organized truck
  • Accurately diagnose and repair appliances/equipment in the customer’s home
  • Ethics: Treats people with respect and keeps commitments. Inspires the trust of others. Works ethically and with integrity. Upholds organizational values.
  • Diversity: Demonstrates knowledge of EEO policy. Shows respect and sensitivity to cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment. Builds a diverse workforce.
Qualifications:
To provide the proper customer focus, the In-Home Service Technician must:
  • Work as a dedicated team member to ensure fast, flexible and expert service to every customer
  • Demonstrate a sense of urgency to meet customer time commitments
  • Successfully complete all Technician II training elements within required timeframes
  • Meet key performance metrics and/or productivity goals as defined by the business
  • Provide knowledgeable and courteous repair service
  • Continuously look for methods to improve business performance and enhance the customer experience
  • Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
  • Provide direction to a Technical Helper, as applicable
  • Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
  • Mentor other technicians, as applicable
  • Maintain truck stock inventory within the prescribed company guidelines and standards
  • Follow the truck maintenance schedule and keep a clean, organized truck
  • Adhere to all company policies and procedures
  • Perform miscellaneous duties as assigned

Sears - 22 months ago - save job
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...