Provides quality support services to Clients participating in the Residential Program. Responsible for coordination of care for Clients on an as needed basis. Demonstrate excellent interpersonal skills with clients, their families, staff, and internal and external professionals at all times. Instructs, assists, and monitors residents in accordance with rehabilitation plans. Document and report as required in a timely and efficient manner. Assists staff and Clients in providing a safe and therapeutic environment.
Principal Responsibilities and Duties:
1. Orientation Toward Customer Relations
Orients new clients, staff, visitors and volunteers to the program. Understands the basic functions of other programs offered by Mosaic Community Services. Displays professional interpersonal skillswhen dealing with Clientsand individuals involved in their care and treatment plan.
2. Participation in Rehabilitation Planning
Functions as a team member to implementing rehabilitation plans that meet Client’s needs.
3 . Provision of Clinical Services
Observes and records Client’s behavior to assess their level of functioning. Instructs, assists, and monitors the day-to-day program activities and assists Clients in meeting program expectations. Observes and records resident behaviors. Accurately completes service tickets on a daily basis.
4. Client Safety
Assists in providing a safe and therapeutic environment according to established policies and procedures. Follows health and safety policies and procedures. Provides additional and/or relief coverage as indicated by staff shortages and/or unexpected or unusual clinical needs of the residents.
5. Documentation and Reporting
Completes written documentation in compliance with Mosaic Community Services and program standards. Reports pertinent observations to treatment team in a timely manner.
Manages all aspects of Clients usage of medication in compliance with policies and procedures.
Successfully completes all required training’s as assigned.
Will perform all other direct job-related duties as is assigned.
Work requires High School Diploma/GED and/or 6months of direct job related experience.
Work requires a three month orientation period to obtain sufficient familiarity with behavioral rehabilitation methods, procedures and techniques, program policies and procedures, and specific patient population. Work requires additional training’s which include but are not limited to: The Boston University Model of Rehabilitation components that will need to be successfully completed in a time frame as designated by the program supervisor.
Must possess valid, state issued driver’s license and possess a driving record with less than 3 points on it at time of appointment. Must meet Mosaic requirements to operate a company vehicle. Must have access to your own vehicle and may be required to use own vehicle for work as needed.
Must have interpersonal skills sufficient to establish therapeutic relationships with Clients diagnosed with a mental illness and to communicate and work effectively with Clients in accordance with rehabilitation/treatment plans and to work professionally with internal and external entities.
Work requires standing and walking, walking up and down stairs to monitor Clients and participate in program activities, driving program and/or personal vehicle to transport Clients, and the ability to physically assist Clients with daily tasks, including hygiene related issues.
Mosaic Community Services Inc. is an Equal Opportunity Employer.
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Mosaic Community Services - 13 months ago