Residential Sales Associate
Midcontinent Communications 19 reviews - Sioux Falls, SD

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Support customer service and sales by assisting new and existing customers in a door-to-door environment.

ESSENTIAL FUNCTIONS:
• Possess strong knowledge of Midcontinent’s products and services to identify customer needs in an effort to sell and upsell to new and existing customers.
• Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
• Sell Midcontinent’s products and services in a door-to-door environment.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Follow up with customers in a timely manner if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midcontinent’s image throughout the community.
• Travel to potential and existing customer homes within assigned door-to-door territory.
• Be willing and able to travel in accordance with Midcontinent’s “Use of Vehicle for Company Business” policy.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midcontinent Communications privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
• Mentor new hires as required.
• Function as an effective team member to support customer satisfaction while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midcontinent Communications.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions.
• Actively follow Midcontinent policies and procedures.
• Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
• High school diploma or GED required. Some college preferred.
• Previous customer service experience in a retail or door-to-door environment preferred.
• Possess knowledge of Microsoft Office Suite and the Internet.
Midcontinent Communications is an Equal Opportunity/Affirmative Action employer.
Additional Information:
This position is eligible to receive a bonus after 60 days and also after 6 months of employment.
Flexible scheduling available! Employees are eligible to receive FREE cable and data services!

About this company
19 reviews
Your future is bright at Midco, the leading provider of Internet, cable TV, phone, home automation and advertising services in the Upper...