Residential Service Coordinator 1
LifeWorks NW - Portland, OR

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PURPOSE : Plans, coordinates and provides resident, family, community service, community building, and social and educational services to improve the stability, quality of community life, and wellness of individuals and families active in recovery. Duties are site or program based, vary with site or program needs, and may include, needs assessment of individuals and families in order to provide referrals; providing ongoing case coordination and resident communications; collaborating with site management staff, landlords and other key housing staff to ensure all services are coordinated effectively and consistently; responding to and intervening in resident problems and crises, to create, develop, and implement community, organization, and program initiatives; and creating and implementing resident initiatives designed to build leadership and promote inclusion in the development of communities to support a clean and sober lifestyle.

PAY/BENEFITS: $13.54 to $15.00 per hour plus pro-rated benefits. Benefits include medical/dental/PTO (paid time off).

ESSENTIAL RESPONSIBILITIES:
  • Meets standards for documentation and work accuracy including timely completion of progress notes, assessments, treatment plans, authorization requests, direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Plan, coordinate and provide an array of social, educational, and community services for residents to improve the stability, quality of community life, and wellness of individuals and families in low-income housing; to oversee and implement the activities of the community.
  • Complete needs assessment of residents and link with service providers for further assessment and long term service delivery.
  • Provide referrals to area service providers and partners, with an emphasis on optimal use of community resources and resident independence in identifying and building support networks. When needed, serve as liaison between residents and area service providers/partners to monitor appropriateness of service delivery.
  • Provide ongoing case coordination and communications for residents to improve their housing stability, health and safety and progress towards self-sufficiency; determine additional needs or changes in service or care requirements; respond to questions and inquiries from residents and assist when crises occur.
  • Collaborate with site management staff, landlords, service providers, and other agency staff to ensure all services are understood and coordinated effectively and consistently; perform or coordinate safety and security function; respond to and intervene in resident problems and crises identified by housing staff and residents.
  • Establish and maintain linkages between residents, family members, housing staff, health resources, and community and service agencies to address needs or issues.
  • Perform relocation planning and manage referral follow-ups to coordinate getting into new or provisional locations.
  • Create, develop, and implement community initiatives designed to promote community livability, and assist residents in building informal support networks with other residents, family, friends and the community.
  • Advise, mentor, and train clients, individually or in a classroom or other setting, on housing and community issues such as planning household budgets and landlord/tenant concerns.
  • Support resident and community councils, activity committees and other resident and community driven activities.
  • Develop, plan, coordinate and lead orientation and informational sessions on community programs; provide support, counseling and technical assistance to program participants.
  • Coordinate use of various facilities for training activities; contact and obtain speakers for workshops; coordinate provision of program support and equipment.
  • Serve as an advocate for Home Forward residents requiring assistance in various areas; research resources for resident populations and individuals.
  • Create and implement resident initiatives designed to promote and build leadership and inclusion in the development of the community.
  • Build and maintain effective partnerships with appropriate local, State, community and faith-based organizations to maximize resident access to all available services.
  • Coordinate and perform community outreach activities designed to expand public awareness and encourage participation in community building activities.
  • Perform community outreach functions such as planning and implementing events designed to bring together residents, expand public awareness and encourage participation in the program.
  • Collaborate with community, business partners, colleges, and residents, to share resources including partnering on outreach events, solicitation of donations, and opportunities for the joint distribution of information.
  • Create and help to establish volunteer and other support programs with service organizations in the community and assist residents to build informal support networks with other residents, family and friends.
  • Monitor resident, program, and agency performance; recommend and implement modifications to systems and procedures to improve program efficiency or performance.
  • Maintain resident logs in designated databases, confidential files and case notes; prepare weekly, monthly and quarterly reports to meet funding, grant and/or agency requirements.
  • Attend and participate in professional group meetings and trainings; stay abreast of new trends in the field of resident services, community building, and social work.
  • Participates in regular individual and team meetings.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours for routine matters (urgent matters may require a more immediate response).
  • Transports clients in personal a personal vehicle. Travels between sites and in the community.

Qualifications :
  • Bachelor’s degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field required.
  • If recovering from a substance use disorder (new DSM V language), must be able to demonstrate continuous sobriety under nonresidential, independent living conditions for the immediate past two years.
  • Requires a current CADC 1 or equivalent national certification; or a submitted application for CADC 1 with a formal plan to obtain certification within two years of hire.
  • Have knowledge, skills, and abilities demonstrating competence in: treatment of substance-related disorders including client evaluation and individual, group, family, and other counseling techniques; program policies and procedures for client case management and record keeping; and accountability for recording information in the client files assigned to them consistent with those policies and procedures. Should be familiar with theory or concepts of prevention.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook, Excel, and Word. Ability to master proprietary software including electronic health record system and scheduling system required.
  • Requires access to a car, a valid driver’s license, proof of current automobile insurance coverage, and verification of safe driving record from DMV

LifeWorks NW - 30+ days ago - save job - block
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