Resiliency Control Manager
JPMorgan Chase - New York, NY

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Job Description

JPMorgan Chase & Co


(NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

The goal of the Global Resiliency & Crisis Management (GRCM) Team is to ensure firm wide oversight over all Global Resiliency. Global Resiliency focuses on ensuring that the firm can maintain key business processes, systems and support functions in the event of disruptive events.

The Resiliency Control Manager is responsible for managing GRCM’s engagement and support of the firm’s Control programs. The role is heavily focused on Control’s oversight requirements, engagements, and responses and working with key control and Control stakeholders across the business and corporate sectors.

Role Summary/Responsibilities:
Act as central point of contact and escalation for all Resiliency related matter for the Control and Compliance teams

Build an intimate knowledge of all Control committees and regulatory reviews and represent GRCM at committees and regulatory reviews

Partner with Control team to establish an end-to-end view of Resiliency’s role, requirement, and engagement model in the Control program; Ensure consistent view of current and future requirements; alignment of approach and deliverables to Firmwide requirements; and holistic approach across Resiliency

Prepare all Resiliency related documentation for Control committees, regulatory reviews and any internal or external audits

Establish the Control and regulatory governance globally and provide support to regional Resiliency teams in ensuring consistent implementation

Partner with Governance team to ensure transparency on resiliency risks, identify systemic issues and prioritize critical issues for senior management escalation

Independently challenge existing strategies, identifying existing process and procedural gaps, recommending areas for improvement while mitigating risk.

Network with relevant industry peer groups to promote information sharing and leverage.


Significant professional business/operations experience with demonstrated career progression (15+ years), with at least 7+ years in a risk and controls related disciplines (e.g. audit, resiliency, operational risk, Compliance).

Frontline business experience (e.g. Investment Management, Private Banking) required.

Experience in managing regulatory response and requirements (e.g., FDIC, FFIEC, CFTC, NASD, etc.) preferred.

Strong management and leadership skills and experience.

Experience in managing global initiatives and matrixed organization.

Effective communication and executive presence; ability to engage with senior management.

Flexible and adaptive; strong relationship building and influencing skills.

Strong logical, analytical and quantitative mindset and skills.


BA (or equivalent) degree required.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.



Primary Location

US-NY-New York-270 Park Avenue / 02317


Central Technology & Ops



Job Type



Day Job

Employee Status



Yes, 25 % of the Time

Corporate Brand

JPMorgan Chase & Co.

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