The IKEA FOOD Kitchen Production Team Leader is responsible for managing, directing and supervising the co-workers in the Kitchen and Coworker Restaurant as well as the total IKEA FOOD business during shift coverage, ensuring the commercial and operational strategies and functional processes that will secure IKEA FOOD contributes to IKEA as the best home furnishings company in the local market
YOUR ASSIGNMENT Your main tasks will include: *Manage, direct and coordinate the day-to-day operations and activities of the Restaurant, including the dish room, to assist in securing the successful development of the business; including recruitment, retention, scheduling, performance management, succession planning and competence development. *Represent the IKEA brand to co-workers and customers serving as an example of the IKEA values and principles *Develop and maintain strong working relationships with the IKEA FOOD Management Team as well as the U.S. Service Office IKEA FOOD Matrix Partners. This will secure a commercial and operational strategy, for the IKEA FOOD department that meets IKEA FOOD quality, food safety, environmental requirements & other relevant legislation. *Communicate and implement the IKEA FOOD Restaurant range reflecting our priorities, low price profile and unique offer in a commercial way to customers and co-workers *Support the implementation of the IKEA FOOD Concept and develop action plans for the Restaurant to support and achieve Business Plan and Commercial goals, including sales generation, profitability, and conversion rate. To also support the business goals and objectives, productivity, performance analysis and problem resolution, food and operational cost control, merchandising and maintenance of the SFM Bistro. *Ensure IKEA FOOD Brand Standards and Operating Standards meet or exceed expectations to support brand consistency; represent the IKEA FOOD brand to co-workers and customers serving as an example of the IKEA values and principles. *Train and educate co-workers to provide the customer with a positive sales and service experience ensuring Food Safety standards as well as responding to customers in a knowledgeable, friendly, professional manner. *Maintain the Kitchen and equipment in “shape as new”; Food and Range presentation standards are achieved and maintained in all IKEA FOOD departments. *Effectively manage the Kitchen production & Coworker Restaurant teams, ensuring the implementation *Together with the IKEA FOOD Commercial Restaurant Team Leader, maintain in-depth knowledge of the competition for the IKEA Restaurant on the local food market. Identify and communicate sales / product mix opportunities and market trend information to IKEA FOOD Management team and Service Office Matrix partners. *Develop work schedules to ensure adequate coverage by co-workers to meet the demands of the IKEA Restaurant. *Maintain a clean, organized Kitchen area & coworker restaurant while ensuring proper production levels to maximize sales and minimize waste. *Ensure customers are promptly and efficiently served to minimize delays and wait times and increase productivity. *Use sales information, knowledge and available resources to educate co-workers about the IKEA Restaurant products, services and alternatives so they are able to meet the customer in the best possible way. *Maintain advanced job knowledge of the IKEA Restaurant to perform at a level to meet or exceed the expectations of the customer and IKEA FOOD manager and to serve as a model for your coworkers. *Establish, implement, review and update plans to secure ongoing development of competence and succession within your function and location *Ensure IKEA FOOD Brand Standards and FOOD Safety Standards meet or exceed expectations to support brand consistency *Assume responsibility for other tasks and projects as they occur YOUR PROFILE Your knowledge, skills and experience include: *3- 5 years Food Service or retail experience (preferably in a leadership role) or equivalent IKEA leadership experience including internal training programs *Demonstrated knowledge of your business area with prior lead or leadership experience, preferably within IKEA *Understanding of professional sales and services procedures *Computer aptitude- including Microsoft applications and internal IKEA systems *Demonstrated knowledge of the retail sales and service environment through prior work experience *Extensive knowledge of the IKEA principles and values and a desire to “live the values” *Knowledge of the IKEA Brand and your business area such that you are a subject matter expert and can build competence in co-workers Capabilities/Motivation: *Responsible for contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers *Fluent in English (written and verbal skills) *Ability to supervise, direct, inspire, develop, performance manage, train, educate and coach Additional Information *Manage: Co-workers for the Restaurant, Kitchen, Dish Room, Bistro, Staff Restaurant and Swedish Food Market *Work Location: Fast-paced, deadline driven, high volume retail store *Physical/Mental Demands (Essential Functions): Ability to access and observe assigned business area and all non-selling areas. Ability to handle multiple and changing priorities/deadlines and moderate stress. Standing for most of the shift. Ability to communicate with customers and co-workers and manage conflict. *Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, lifting, with ability to move products without motorized equipment GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader of life at home, you have exceptional opportunities to grow and develop together with us.
Additional Information :
Team Leader designated as Hours Level 4. Team Lead scheduled to work 38 to 40 hours per week.
Weekly Availability Requirement: Full availability.
IKEA - 19 months ago
Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...