The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O'ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. While our Guests take home happiness, the legends of O'ahu will become as much a part of them as they are of you.
Guest Service Manager will provide leadership, support, motivation and development of Cast Members creating a positive environment that encourages ownership and accountability providing a quality Guest experience. This role will monitor and ensure exceptional service and food quality and presentation. They will develop and nurture partnerships with Resort partners to provide a seamless Guest Experience. Guest Service Manager will meet or exceed financial goals. Ensure operational compliance to WDP&R Standards and Loss Prevention Standards with adherence to State of Hawaii DBPR and WDP&R Food Safety Standards.
These are the minimum qualifications you need to be considered for the job.
• Proven two years of Restaurant management experience
• Previous revenue responsibility of $1M annually
• Knowledge of financial aspects of an operation
• Demonstrated passion of Guest service and Cast development
• Demonstrated ability to improve operational processes and efficiencies
• Demonstrated strong partnering, organizational, and decision making skills
• Demonstrated focus on continuous improvement
• Proven computer skills
• Demonstrated ability to develop, teach and work with a diverse team
• Ability to work in a rapidly changing environment
• Demonstrated knowledge of wine and spirits
• Sommelier certified
• Proven 2 years of leadership in a AAA four or five diamond rated restaurant
• Current or previous experience in Hawaii
Bachelor’s degree or equivalent
High School degree or equivalent
EOE • Drawing Creativity from Diversity • ©Disney
Disney - 19 months ago