Retail Account Specialist Job
Time Warner Cable - Van Nuys, CA

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Posting Job Title: Retail Account Specialist
Requisition #: 143659BR
Posting Location: Van Nuys, CA, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Posting Job Title: Retail Account Specialist

Posting Job Description: The Time Warner Cable Southern California Operations- West Region currently seeks a Retail Account Specialist for our Alternative Sales Channel Department in our Van Nuys, CA office. Must be fluent in both English and Spanish. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: Retail Account Specialist will be responsible for an integrated marketing effort including detailing and merchandising, retailer training, assisted sales, special events and sales promotion. The goal of the program is to build strong relationships with both national and independent retail partners and in turn drive sales and market share of Time Warner Cable services.

  • Merchandise broadband kiosk displays in the stores, ensure all materials are fulfilled and demonstration kiosk are operating properly. Ensure that stores are properly supplied with product collateral and fulfill retail agreements.
  • Provide presentations to retail managers and store associates to educate and train retail sales representatives in the sale and promotion of our product line.
  • Build and maintain relationships with store management and associates.
  • Provide superior customer service by resolving billing and/or service problems for assigned accounts and their customers.
  • Make documented visits, in person, with all assigned retail accounts on a weekly basis.
  • Provide assisted sales support to stores at peak sales dates and times, which are generally on weekends and some evenings. Work special events on an as needed basis.
  • Attend regularly scheduled sales meetings as required by supervisor at the division office.
  • Maintain professional and technical knowledge through ongoing professional development, networks, training and professional publications; benchmarking state-of-the-art selling practices.
  • Contribute to the division team effort by accomplishing sales results for all product lines as planned. Achieve objectives through meeting visit, merchandising, training and sales quotas.
  • One to two years retail sales experience and related product knowledge
  • Valid Driver's license and use of personal vehicle to retail locations
  • 90% travel is required.
  • Bilingual Spanish is Required
  • Experience with Microsoft Word, Excel, Power Point and Access, or equivalent software
  • Strong verbal and written communications necessary to deliver group-based training. Must demonstrate confidence in speaking to large groups.
  • Shift is Tuesday through Saturday, evening, weekend and overtime hours may be required.
Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

FCC Unit_TWC: 6329
Controlling Establishment ID: 00380 - Van Nuys Covello

Time Warner Cable - 2 years ago - save job
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...